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Student Success Manager

2 months ago

Greater Bengaluru Area, India Wiingy Full time


Role Description

This is a full-time on-site role for an Academic Advisor located in the Bengaluru Area. The Academic Advisor will be responsible for customer satisfaction. The role involves building and maintaining relationships with current and potential customers and converting leads into sales.


Desired Candidate Profile


  1. Should have excellent English communication skills
  2. Ability to build rapport with international customers from USA and Canada
  3. Should have own Laptop
  4. Prior experience in Sales/Customer service is mandatory


Roles and responsibilities


  1. Work on client interaction on Chat Support and Google Meet (video)
  2. Monitor and resolve customer escalations.
  3. Work on long term client retention


Location: HustleHub Tech Park, HSR Layout, Bangalore

Work Policy: 6 days/week

Night Shift time : 8PM - 6AM


Salary: 4.8L Fixed + 1.2L Variable


Company Description

Wiingy is an online education platform that provides 1-to-1 online tutoring to school students, university students, and working professionals worldwide. We work with qualified and experienced instructors to deliver online lessons in Coding, Math, Science, and over 100 other subjects. With a teaching experience rated 4.8/5 and above, we are a thriving community of over 20,000 students across 10+ countries.