Fraud Specialist

3 weeks ago

Noida, India Genpact Full time

Minimum qualifications

• Candidate should have at least 0-3 years’ experience performing Banking/Dispute Investigations in the debit and/or credit card industry

• Keen attention to detail & risk identification

• Basic knowledge of Banking Industry & Regulatory Environment with in-depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA

• Working knowledge of credit and debit card processes, terminology, and software

• Familiarity with the chargeback lifecycle including in depth knowledge of the EMV mandate and liability determinations for fraud events

• Experience analyzing/investigating banking transactional activities and consumer behavior

• Performed transaction reviews to identify fraudulent activity for signature, POS and PIN based claims

• Experience with Card Network systems i.e., Visa Resolve Online (VROL), Visa Claims Resolution (VCR) or Mastercard systems

• Familiar with Pega or similar workflow tools

• Ability to articulate research findings to document that a reasonable investigation has been conducted.

• Adaptability to learn new processes, concepts and skills and an eye for detail

• Excellent customer service skills and ability to assist in customer inquiries independently

• Good communication both written and verbal English skills

• Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers

• Self-disciplined, diligent, proactive and detail oriented

• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority

• Ability to maintain high levels of confidentiality and data security standards

• Experience with Microsoft Office, including Outlook, Word, and Excel

• Demonstrate flexibility to work under 24*7 working environment

Responsibilities

• Performs research on customer disputes for card transactions (credit card, debit card, ATM/PIN, POS) to determine if an unauthorized transaction has occurred and take appropriate actions to recover funds for the financial institution.

• Inbound / Outbound contact to merchants and / or customers to verify transaction information or gather additional information to complete an investigation.

• Performing chargebacks and other pieces of the dispute management lifecycle to recover funds on behalf of the financial institution and / or customer.

• Complete issuance of provisional credits, customer letters and handling representments and pre-arbitration/compliance cases

• Perform required tasks per regulations, business policy and procedures and card network mandates

• Demonstrated ability to conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow/procedure

has context menu

  • Fraud Specialist

    3 months ago

    Noida, India iEnergizer Full time

    Candidates experience in Chargeback, dispute & Fraud Experience in US and Domestic banking experience. Understanding of debit & Credit. Knowledge of banking operations.Salary 45 to 50 K . Night shift Experience of 6 months in banking ( Charge back , Fraud and Dispute ). 5 days working Come for direct walkin to A-37 , Sector - 60 Noida-201301. Timing - 3.00...

  • Fraud Specialist

    3 months ago

    Noida, India iEnergizer Full time

    Candidates experience in Chargeback, dispute & Fraud Experience in US and Domestic banking experience. Understanding of debit & Credit. Knowledge of banking operations.Salary 45 to 50 K . Night shift Experience of 6 months in banking ( Charge back , Fraud and Dispute ). 5 days working Come for direct walkin to A-37 , Sector - 60 Noida-201301. Timing - 3.00...

  • Fraud Specialist

    3 months ago

    Noida, India iEnergizer Full time

    Candidates experience in Chargeback, dispute & Fraud Experience in US and Domestic banking experience. Understanding of debit & Credit. Knowledge of banking operations. Salary 45 to 50 K . Night shift Experience of 6 months in banking ( Charge back , Fraud and Dispute ). 5 days working Come for direct walkin to A-37 , Sector - 60 Noida-201301. ...

  • Fraud Investigator

    1 week ago

    noida, India Genpact Full time

    The Disputes Investigations Specialist is responsible for the timely review of fraud and/or non-fraud card disputes for an issuing financial institution. The Disputes Investigations Specialist will be responsible for reviewing customer transaction history, performing a reasonable investigation into the reported activity, and submitting chargebacks to recover...

  • Fraud Specialist

    3 weeks ago

    Noida Sector 12, India iEnergizer Full time

    Candidates experience in Chargeback, dispute & Fraud Experiencein US and Domestic banking experience. Understanding of debit & Credit. Knowledge of banking operations.Salary 45 to 50 K. Night shift Experience of 6 months in banking ( Charge back, Fraud and Dispute ). 5 days working Come for direct walkin to A-37, Sector 60 Noida-201301. Timing 3.00 PM...

  • Fraud Specialist

    2 months ago

    Noida, India iEnergizer Full time

    Candidates experience in Chargeback, dispute & FraudExperience in US and Domestic banking experience.Understanding of debit & Credit.Knowledge of banking operations.Salary 45 to 50 K .Night shiftExperience of 6 months in banking ( Charge back , Fraud and Dispute ).5 days workingCome for direct walkin toA-37 , Sector - 60 Noida-201301.Timing - 3.00 PM onwards...

  • Fraud Analyst

    2 months ago

    Noida, India Genpact Full time

    The Disputes Investigations Specialist is responsible for the timely review of fraud and/or non-fraud card disputes for an issuing financial institution. The Disputes Investigations Specialist will be responsible for reviewing customer transaction history, performing a reasonable investigation into the reported activity, and submitting chargebacks to recover...

  • Fraud Analyst

    2 months ago

    Noida, India Genpact Full time

    The Disputes Investigations Specialist is responsible for the timely review of fraud and/or non-fraud card disputes for an issuing financial institution. The Disputes Investigations Specialist will be responsible for reviewing customer transaction history, performing a reasonable investigation into the reported activity, and submitting chargebacks to recover...

  • Fraud Analyst

    2 months ago

    Noida, India Genpact Full time

    The Disputes Investigations Specialist is responsible for the timely review of fraud and/or non-fraud card disputes for an issuing financial institution. The Disputes Investigations Specialist will be responsible for reviewing customer transaction history, performing a reasonable investigation into the reported activity, and submitting chargebacks to recover...

  • Fraud Manager

    1 week ago

    noida, India Genpact Full time

    In this role, you will be working as a Dispute & Chargeback Manager, will be leading a large team of 100+ employees for an Australia based leading banking institute dealing in Disputes and Chargeback Operations (Australia / New Zealand’s region, prior exposure would be added advantage), Disputes Operations Team Lead own productivity, quality, and capacity...

  • Fraud Manager

    1 week ago

    noida, India Genpact Full time

    In this role, you will be working as a Dispute & Chargeback Manager, will be leading a large team of 100+ employees for an Australia based leading banking institute dealing in Disputes and Chargeback Operations (Australia / New Zealand’s region, prior exposure would be added advantage), Disputes Operations Team Lead own productivity, quality, and capacity...

  • Fraud Manager

    2 months ago

    Noida, India Genpact Full time

    In this role, you will be working as a Dispute & Chargeback Manager, will be leading a large team of 100+ employees for an Australia based leading banking institute dealing in Disputes and Chargeback Operations (Australia / New Zealand’s region, prior exposure would be added advantage), Disputes Operations Team Lead own productivity, quality, and capacity...

  • Senior Fraud Analyst

    2 months ago

    Noida, India Genpact Full time

    In this role, you will be working as a Dispute & Chargeback Manager, will be leading a large team of 100+ employees for an Australia based leading banking institute dealing in Disputes and Chargeback Operations (Australia / New Zealand’s region, prior exposure would be added advantage), Disputes Operations Team Lead own productivity, quality, and capacity...

  • Fraud Specialist

    1 week ago

    noida, India Genpact Full time

    Minimum qualifications • Candidate should have at least 0-3 years’ experience performing Banking/Dispute Investigations in the debit and/or credit card industry • Keen attention to detail & risk identification • Basic knowledge of Banking Industry & Regulatory Environment with in-depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA • Working...

  • Senior Fraud Analyst

    3 months ago

    Noida, India Genpact Full time

    In this role, you will be working as a Dispute & Chargeback Manager, will be leading a large team of 100+ employees for an Australia based leading banking institute dealing in Disputes and Chargeback Operations (Australia / New Zealand’s region, prior exposure would be added advantage), Disputes Operations Team Lead own productivity, quality, and capacity...

  • [15h Left] Fraud Manager

    5 hours ago

    Noida, India Genpact Full time

    In this role, you will be working as a Dispute & Chargeback Manager, will be leading a large team of 100+ employees for an Australia based leading banking institute dealing in Disputes and Chargeback Operations (Australia / New Zealand’s region, prior exposure would be added advantage), Disputes Operations Team Lead own productivity, quality, and capacity...

  • Fraud Specialist

    2 weeks ago

    Noida Sector 12, India Genpact Full time

    Minimum qualifications- Candidate should have at least 0-3 years’ experience performing Banking/Dispute Investigations in the debit and/or credit card industry- Keen attention to detail & risk identification- Basic knowledge of Banking Industry & Regulatory Environment with in-depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA- Working knowledge...

  • Fraud Specialist

    2 weeks ago

    Noida Sector 12, India Genpact Full time

    Minimum qualifications-Candidate should have at least 0-3 years’ experience performing Banking/Dispute Investigations in the debit and/or credit card industry-Keen attention to detail & risk identification-Basic knowledge of Banking Industry & Regulatory Environment with in-depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA-Working knowledge of...

  • Credit Risk Specialist

    3 weeks ago

    Noida, India Biz2X Full time

    We are urgently hiring for Lead Credit risk analytics with Biz2x in Noida.Experience - 8+ Years.You will be responsible for building credit risk models, driving underwriting and credit decisions, and ensuring optimization across risk, pricing and business growth. You'll play an important role in shaping our lending products and processes, ensuring they are...

  • Credit Risk Specialist

    3 weeks ago

    Noida, India Biz2X Full time

    We are urgently hiring for Lead Credit risk analytics with Biz2x in Noida.Experience - 8+ Years.You will be responsible for building credit risk models, driving underwriting and credit decisions, and ensuring optimization across risk, pricing and business growth. You'll play an important role in shaping our lending products and processes, ensuring they are...