Head of Technical Services

3 weeks ago

Indore, India Shakti Pumps (I) Ltd. Full time

POSITION: HEAD OF TECHNICAL SERVICE

Seniority: Executive (CEO)

LOCATION: INDORE (MP)

AREA OF OPERATION: TECHNICAL SERVICE

RELEVANT INDUSTRY: Pumps, Automobiles, Electrical & Electronics, Domestic Water Purifier, UPS & Battery.


JOB DESCRIPTION:

  • Effectively lead, motivate and develop the service team across the country.
  • To understand and apply commercial expertise, across the company's Pumps & other related equipment and services, to Build robust service strategy and processes to drive and support the company's growth direction.
  • To establish a full understanding of customers' requirements at all levels and to ensure that the company's is regarded as a preferred vendor / service provider to all accounts to ensure speedy resolution of queries & grievances.
  • To have deep knowledge of the company's products and services, supply chain and product management processes, sufficient to support and deliver excellent customer service.
  • To demonstrate high level of HSE (Health Safety Environment) mindset and knowledge about HSE procedures and practices, applying this knowledge as a part of daily work routine
  • Creating, Developing and managing the service network – Service Centres, Field service mechanics – Imparting of training to the service centres and dealers
  • Enhancing the service process and practices to the Industry standard – product details, offering of customer service including maintaining customer relationships and managing the Customer service care.
  • Providing necessary technical knowledge tools to marketing team, dealers and service centres
  • Effective Product Complaint Management – Spares Management – co-ordination with the Product development, Manufacturing, Central Planning, Marketing and Service Centres
  • Defective management – Repairing efficiency as per the company standards – Auditing – Customer feedback and satisfaction
  • Budgeting and controlling of the service expenses
  • Analysis on Product Complaint – Defective Management– Efficiency of Customer Care & Service centre – Oversees team members performances and preparing of various reports
  • Will have extensive traveling across the country.


QUALIFICATION & EXPEREINCE:

  • Bachelor/ Master of Engineering graduate (Mechanical/Electrical/Electronics) having around 15 to 20 years of experience in managing the complete service function at the national level.
  • Good planning and negotiation skills
  • Strategic thinker & result oriented.
  • Must be able to travel up to 60% of the time.


SKILLS AND ABILITIES:


  • Must have handled a similar role & have an experience in handling a large sales team in past.
  • A high level of computer skills is essential - MS Office (Excel, Word and PPT).
  • Knowledge of working on analytical tools like power BI and CRM platform like salesforce.
  • Highly motivated individual with good communication and interpersonal skills.


DESIRED CANDIDATE PROFILE:

  • Candidates with Comprehensive solar Pump Manufacturing Industry Knowledge, Strong Customer-Facing Skills, Excellent leadership qualities, Innovative, Good communication and having quick decision-making skills.


REPORTING TO: CMD


COMPENSATION: Salary and Benefits will be commensurate with qualifications and experience, and will not be a constraint for deserving candidates.

  • Head of Technical Services

    3 weeks ago

    Indore, India Shakti Pumps (I) Ltd. Full time

    POSITION: HEAD OF TECHNICAL SERVICE Seniority: Executive (CEO)LOCATION: INDORE (MP)AREA OF OPERATION: TECHNICAL SERVICE RELEVANT INDUSTRY: Pumps, Automobiles, Electrical & Electronics, Domestic Water Purifier, UPS & Battery.JOB DESCRIPTION:Effectively lead, motivate and develop the service team across the country.To understand and apply commercial expertise,...

  • Head of Marketing

    7 days ago

    Indore, India Kyari (A Brand of Select) Full time

    About the company: We are a budding home decor startup, yet a leading one in the D2C space. Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free. Our self-watering plants with planters were an instant...

  • Head of Marketing

    1 week ago

    Indore, India Kyari (A Brand of Select) Full time

    About the company: We are a budding home decor startup, yet a leading one in the D2C space. Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free. Our self-watering plants with planters were an instant hit....

  • Head of Marketing

    1 week ago

    Indore, India Kyari (A Brand of Select) Full time

    About the company:We are a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant hit. Customers...

  • Head of Marketing

    1 week ago

    Indore, India Kyari (A Brand of Select) Full time

    About the company:We are a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant hit. Customers...

  • Head of Department for Law and Management

    4 days ago

    Indore, India Indore Institute Of Law Full time

    Company DescriptionIndore Institute Of Law, established with the goal of intellectual awakening and development through education, is a leading Law College in Indore. The institute offers high-quality law education from the pre-impartment stage to the postgraduate stage and focuses on both academic and vocational needs of law scholars. Affiliated with the...

  • Head of Department for Law and Management

    4 days ago

    Indore, India Indore Institute Of Law Full time

    Company DescriptionIndore Institute Of Law, established with the goal of intellectual awakening and development through education, is a leading Law College in Indore. The institute offers high-quality law education from the pre-impartment stage to the postgraduate stage and focuses on both academic and vocational needs of law scholars. Affiliated with the...

  • Head of Department for Law and Management

    5 days ago

    Indore, India Indore Institute Of Law Full time

    Company Description Indore Institute Of Law, established with the goal of intellectual awakening and development through education, is a leading Law College in Indore. The institute offers high-quality law education from the pre-impartment stage to the postgraduate stage and focuses on both academic and vocational needs of law scholars. Affiliated with the...

  • Head of Department for Law and Management

    4 days ago

    indore, India Indore Institute Of Law Full time

    Company DescriptionIndore Institute Of Law, established with the goal of intellectual awakening and development through education, is a leading Law College in Indore. The institute offers high-quality law education from the pre-impartment stage to the postgraduate stage and focuses on both academic and vocational needs of law scholars. Affiliated with the...

  • Head of Department for Law and Management

    6 days ago

    Indore, India Indore Institute Of Law Full time

    Company Description Indore Institute Of Law, established with the goal of intellectual awakening and development through education, is a leading Law College in Indore. The institute offers high-quality law education from the pre-impartment stage to the postgraduate stage and focuses on both academic and vocational needs of law scholars. Affiliated with the...

  • Head of Department for Law and Management

    5 days ago

    Indore, India Indore Institute Of Law Full time

    Company Description Indore Institute Of Law, established with the goal of intellectual awakening and development through education, is a leading Law College in Indore. The institute offers high-quality law education from the pre-impartment stage to the postgraduate stage and focuses on both academic and vocational needs of law scholars. Affiliated with the...

  • CBG:Circle Head

    4 months ago

    Indore, India Axis Bank Full time

    CBG:Circle Head - Liability 13 - 15 Years 1 Opening Indore Role description Circle Head INTERNAL USAGE: No. of Vacancies: 6 Reports to: Geography Head Is a Team leader? Y Team Size: 8-10 Centre Head /CSM Grade: DVP / VP Business: CBG Department: SEG Sub - Department: Location: Pan India About The Commercial Banking...

  • Head Of Department For Law And Management

    1 day ago

    Indore Cloth Market, India Indore Institute Of Law Full time

    Company Description Indore Institute Of Law, established with the goal of intellectual awakening and development through education, is a leading Law College in Indore. The institute offers high-quality law education from the pre-impartment stage to the postgraduate stage and focuses on both academic and vocational needs of law scholars. Affiliated with the...

  • Customer Service Agent

    3 months ago

    Indore, India Helioster system Full time

    **Joining Date**:IMMEDIATE JOINERS IN INDORE **Role**: Customer Service Executive **Employment Type**: Full Time **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 - ₹25,000.00 per month **Location**: Indore, Madhya Pradesh - Reliably commute or planning to relocate before starting work (required)_ Helioster System is hiring a pool of...

  • White Spread Foods

    1 week ago

    Indore, India WHITE SPREAD FOODS PRIVATE LIMITED Full time

    Operations Head / Chief Technical Officer:- Looking for a leader who can deal with ambiguity and changing demands, who wants to make a mark, and build and expand the business to PAN India. - Should have burning desire to elevate business into 2-3x levels from a start-up mode. - High on accountability, delegation, strategic outlook with hands-on ability for...

  • IT Project Manager

    2 months ago

    Indore, India SGS Technical Services Pvt. Ltd Full time

    Job Description :- Coordinate internal resources and third parties/vendors for the flawless execution of projects.- Ensure that all projects are delivered on-time, within scope.- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.- Ensure resource availability and allocation.- Develop a detailed...

  • Customer Service Executive

    3 months ago

    Indore, India Helioster Full time

    **Joining Date**: IMMEDIATE JOINERS IN INDORE **Role**: Customer Service Executive **Employment Type**: Full Time Helioster System is hiring a pool of smart, skilled, and experienced Business Development heads for the Information Technology Company service sales. 1. Good verbal and written communication skills 2. Fluency in English is required; 3....

  • Customer Service Representative

    3 months ago

    Indore, India HELIOSTER SYSTEM Full time

    Joining Date: IMMEDIATE JOINERS IN INDORE Role: Customer Service Executive Employment Type: Full Time **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 - ₹25,000.00 per month Location: Indore, Madhya Pradesh Reliably commute or planning to relocate before starting work (required) Helioster System is hiring a pool of smart, skilled,...

  • Customer Service Representative

    3 months ago

    Indore, India HELIOSTER SYSTEM Full time

    Joining Date: IMMEDIATE JOINERS IN INDORE Role: Customer Service Executive Employment Type: Full Time **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 - ₹25,000.00 per month Location: Indore, Madhya Pradesh Reliably commute or planning to relocate before starting work (required) Helioster System is hiring a pool of smart, skilled,...

  • Utkarsh Classes

    3 weeks ago

    Indore, India Utkarsh Classes Full time

    Job Summary:The City Head will oversee the operational, academic, and marketing functions of the EdTech company's offline centres within a designated region. This leadership role requires a strategic mindset to drive business growth, ensure high academic standards, and manage batches' successful launch and ongoing operations. The ideal candidate...