Director - Data Governance

3 weeks ago

Bengaluru, India Firstsource Full time

About Firstsource :


Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.


About Data & AI Office:

  • Are you ready to pioneer our data-driven future? Come be a part of “0 to 1” Data and AI transformation that will enable data driven decisions with actionable intelligence for business leaders to achieve their business outcome. An amazing opportunity to setup, define and implement from the ground up a robust data governance initiative to shape the future of our rapidly growing business decisions.


Position Overview: We are looking for an experienced and strategic Director of Data Governance to lead our data governance initiatives within the Data and AI team. This role is essential in defining, establishing and enforcing data governance frameworks, policies, tools, ensuring data quality, and promoting a culture of data stewardship across the organization.


Key Responsibilities:


Strategic Leadership:

  • Develop and implement a comprehensive data governance framework aligned with organizational goals and regulatory requirements.
  • Collaborate with executive leadership to define data governance strategy and priorities.


Policy Development:

  • Establish data governance policies, standards, and procedures to ensure compliance with internal and external regulations (e.g., GDPR, CCPA).
  • Monitor and update data governance policies as necessary to address evolving business needs and regulatory changes.


Data Quality Management:

  • Oversee data quality initiatives, ensuring accuracy, consistency, and reliability of data across systems.
  • Develop metrics and KPIs to assess data quality and implement corrective actions when needed.


Stakeholder Engagement:

  • Build strong relationships with key stakeholders, including data owners, IT teams, and business units, to foster collaboration and promote data stewardship.
  • Facilitate workshops and training sessions to raise awareness and understanding of data governance practices.


Data Stewardship:

  • Appoint and mentor data stewards across the organization to ensure accountability and ownership of data management practices.
  • Advocate for best practices in data management and promote a culture of data stewardship throughout the company.


Risk Management:

  • Identify and mitigate risks related to data management and governance, including data breaches and compliance violations.
  • Conduct regular audits and assessments to evaluate the effectiveness of data governance policies and practices.


Technology and Tools:

  • Evaluate and implement data governance tools and technologies that enhance data management capabilities.
  • Work closely with IT teams to ensure data governance is integrated into data architecture and system design.


Qualifications:

Education:

  • Bachelor’s degree in computer science, Information Management, Data Science, or a related field; Master’s degree preferred.


Experience:

  • 12+ years of experience in data governance, data management, or related fields, with at least 5 years in a leadership role.
  • Proven track record of implementing successful data governance frameworks in large organizations.
  • Technical Skills:
  • Strong understanding of data governance frameworks, best practices, and industry standards.
  • Familiarity with data management tools and technologies (e.g., data cataloguing, metadata management, data quality tools).


Soft Skills:

  • Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Ability to thrive in a fast-paced, dynamic environment.

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