Process Trainer

1 day ago


Jaipur, India TP Full time

Designs training & test modules based on needsMaintains regular correspondence with the clients to clarify process updates and percolates it to OperationsEnsures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of productionEnsure 100percent adherence on client driven SOP & BEST T&D complianceLiaises with Central MIS / Admin dept / HR / Payroll for training resource availabilityCoordinates with all stakeholders to ensure New Hire training process runs effectivelyPrepare and attend all business / client reviews& work on the action plans to improve business performanceUnderstanding of root cause analysis & reasons to better performanceProcess Excellence and Process Improvement InitiativesSupports Innovation & Continues Improvement to uplift sales performanceEngaging CommunicationSupport and monitor new trainees during the OJT (On the Job Training) periodKnowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc)


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