Sr Staff Engineer

4 weeks ago


Bengaluru, India Domnic Lewis International Full time
  • Handle customer technical requests requiring in-depth data analysis, data science techniques, vibroacoustic expertise, or detailed system knowledge.
  • Prepare carefully considered customer facing responses to technical queries arising through projects and ongoing support agreements.
  • Lead technical discussions with potential and existing customers to extract user requirements and drive new product initiatives and product enhancements.
  • Provide advanced troubleshooting and fault resolution on our deployed systems requiring a detailed understanding of our data acquisition and processing pipelines.
  • Conceptualise, develop, test and implement new features in the data acquisition, processing and reporting software.
  • Work to improve automated system diagnostics and implement improved diagnostic reporting from our products.
  • Provide detailed engineering design reviews across mechanical, civil, electrical, electronic and software disciplines.
  • Define, develop and document system level test plans and procedures.
  • Contribute to the creation and upkeep of product documentation – design, engineering calculations, analysis and generating useful insights.
  • Provide oversight and critical review of system level design activities, including the integration of hardware, firmware, edge applications, front-end and back-end applications and databases.
  • Ensure compliance of our products at a system level to relevant local and international standards.
  • Help define, implement and drive our product roadmaps, and critically review the integration of new technologies into our product portfolio.
  • Work with the project management office to provide engineering inputs and manage the technical aspects of the company’s commercial projects.
  • Work with the service and support team to provide our customers with timely support and responses to their queries.
  • Work with the Business Development team to support activities related to tendering, including technical assessment of tenders, preparation of tender responses and supporting presentations, as required.
  • Help instil a culture throughout the Track IQ business in line with the company values of Safety, Customer Focus, Continuous Improvement, performance optimization, Teamwork and Leadership
  • Help establish, improve and maintain quality control processes, systems and documentation Support the Support Manager and Customer Managers to resolve customer issues / queries in a timely and professional manner Support Business Development Managers with technical inputs to tender responses and proposals
  • Support Product Managers with technical inputs to product road maps and new product initiatives
  • Ensure customer feedback and/or business opportunities are fed to Product Mangers, Customer Managers and Business Development Managers for follow-up


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