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Senior Technical Trainer

1 month ago

India DXhero Full time

Job Title： Senior Technical Trainer (DevOps/Datadog)

Department： Technical Team

Location： Full remote

Employment Type： Full time role



Company Overview


Go Big, Go Global.


DXhero is a growing startup that provides "DevOps Solutions Professional Services," including strategy and consulting, technology and operations services. We empower global enterprises to accelerate software development, and thereby accelerate global digitalization. 


We are in close collaboration with Datadog, a global tier one DevSecOps company, and as a Datadog gold partner, currently serving enterprises in Europe, the Middle East, and Africa, it plans to expand into Asia and the Americas within a year.


Our core mission is to empower software development teams to efficiently create high-quality software, thereby enhancing the competitiveness of our customers, to accelerate global digitalization.


Join us to help each other and grow together. Go Big, Go Global.


If you are interested in joining us, please send your CV and LinkedIn profile link to HR@dxhero.io , and we will review and get back to you soon.



DXhero Core Value：


  1. Integrity： Our highest priority, we uphold honesty and ethical standards.
  2. Inclusive： We promote a diverse and open culture, encourage everyone to express their own ideas, and respect all viewpoints.
  3. Synergistic： We focus on collaboration to achieve superior outcomes through teamwork, and we readily share knowledge and results with one another.
  4. Progressive： Encouraging continuous personal and professional development. Tell us how we can support your growth.



Matching with us：

  1. A passion for technology.
  2. A penchant for using your skills to help others
  3. Desire to leave big cities.
  4. Hope to work in a vibrant, friendly environment.
  5. The ambition to connect with a global network.



Role and Responsibilities


  1. Deliver Customized Datadog Training：Provide tailored Datadog training based on client roles (e.g., engineers, managers), covering key features like monitoring, alerts, and dashboards. Design and deliver clear, impactful training for different technical levels.
  2. Address Technical Inquiries：Handle advanced technical questions during sessions, ensuring clients understand both the product and the underlying technology.
  3. Collaborate with Customers：Work with client teams to implement Datadog effectively, offering guidance and optimization tips to enhance their usage and ensure post-training success.
  4. Develop Role-Based Programs：Design training programs for specific roles, ensuring participants master the relevant Datadog functions for their job.
  5. Maintain Training Materials：Create and update training documents, such as user guides and FAQs, improving them based on client feedback.



Technical Skills：


  1. Monitoring Tools：3+ years of experience with Datadog or similar tools (e.g., Dynatrace, New Relic), with strong knowledge of dashboards, alerts, and troubleshooting.
  2. Cloud Platforms：2+ years of hands-on experience with AWS, Azure, or GCP, with expertise in integrating Datadog with cloud environments.
  3. DevOps Expertise：3+ years of DevOps experience in CI/CD, automation, and containerization (Docker, Kubernetes), and the ability to incorporate these into training.



Qualifications：


  1. DevOps and Training：3+ years of both DevOps and technical training experience.
  2. Communication Skills：Fluent in English with excellent communication and listening skills. Additional languages are a plus.
  3. Customer-Focused：Ability to adapt training to client needs and solve technical challenges.
  4. Self-Management：Highly organized, with strong time management and attention to detail.