Technical Support Engineer

5 days ago

Mumbai, India Lxme Full time

About Us:At LXME, we’re building India’s first full-stack financial platform for women — designed to help them save, invest, and manage money confidently. We’re on a mission to create real impact, and we’re looking for passionate builders to join our tribe.Job Description: The Technical Support Specialist is responsible for providing technical support and troubleshooting issues reported by customers. This includes analyzing error logs, reviewing user journey data through integrations like User Experior and MoEngage, and checking system APIs and cron jobs to identify root causes of issues. The specialist will collaborate closely with the operations, customer servicing and engineering team to communicate findings and ensure timely resolution of technical problems. Additionally, this role involves creating and executing SQL queries to extract and analyze database entries, performing regular updates to data tables to maintain data integrity, and offering DevOps support by monitoring system stability and performance to ensure optimal operation.Key Responsibilities: ● Diagnose and resolve customer-reported technical issues in a timely manner. ● Analyze error logs and use tools like User Experior and MoEngage to understand user behavior and journey where issue occurred. ● Review system APIs, cron jobs, and other backend processes to identify potential issues. ● Collaborate with developers to share detailed findings for issue resolution. ● Write and execute SQL queries to retrieve or edit data. ● Perform periodic updates to data tables to ensure accurate and up-to-date information. ● Provide DevOps support by monitoring system stability. ● Identifying performance issues and ensuring a stable operational environment. Required Skills & Qualifications: ● Technical Knowledge: Strong understanding of APIs, cron jobs, integrations with customer experience tools like User Experior and MoEngage, and basic DevOps practices. ● Troubleshooting Skills: Proven experience in diagnosing and resolving technical issues, with an ability to work through complex problems systematically. ● Database Management: Proficiency in SQL for creating and running queries, as well as experience in managing and updating database tables. ● DevOps Support: Familiarity with monitoring tools and processes to ensure system stability and performance. ● Communication Skills: Ability to translate technical findings into clear, actionable feedback for developers and other stakeholders. ● Attention to Detail: Keen eye for spotting discrepancies in logs and data that could point to the root cause of issues. ● Collaboration: Experience working in a cross-functional environment with developers, product teams, and customer support. ● Analytical Thinking: Capable of analyzing user behavior data and logs to uncover patterns and insights that drive problem resolution. Preferred Qualifications: ● Experience with ticketing systems or customer support tools. ● Familiarity with cloud-based systems and APIs. ● Basic knowledge of programming or scripting languages is a plus.

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