Job Description:

• Outstanding oral/written communication and presentation skills
• Strong interpersonal, conflict management and mentoring skills
• Good multitasking, prioritization, and time management skills
• Should be flexible with rotational shifts working in UK/US time zones
• Collaborating with all internal resources at all levels to achieve shared goals and exceed expectations
• Deliver functional, technical, and/or soft skills training to associates and clients. This may include new hire orientation and/or any rotational associate training, and all product curricula, enhancement product curricula, and associated process and soft skill training as a result of a new system release, a new job tool or process, as well as role specific process changes
• Apply adult learning theory to adapt delivery to learning styles of participants
• Apply facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met. Respond to participant questions and elaborate on training content using knowledge of products, business processes, and roles and responsibilities
• Keep up-to-date and proficient on products and processes used by the Learning & Performance organization to facilitate training (i.e.. Virtual training tools), prep the classroom, (ie. Desktop imaging/cleanup tools) and enroll and track course enrollment (ie. Learning Management System)
• Keep abreast of the latest industry trends in regards to service skills, communications skills, and facilitation skills

Title/Role:

Learning or Sr. Learning Consultant (subject to overall exp.- 5 to 10 years)

Qualification:

Any Bachelors Degree