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Oracle Field Services Consultant
4 months ago
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
We are inviting applications for the role of Consultant- CRM- ORACLE FIELD SERVICES
Responsibilities:
· In this role, you will Analyse and understand client goals, challenges & areas of opportunity to align Oracle’s Cloud applications for building optimal functional & technical solutions based on Industry Best Practices. Ability to do Fit-to-Standard and Gap Analysis of legacy software applications to implement the OFS applications.
· Provide consistent high quality & innovative solution leadership on OFS Cloud engagements by interacting with customers and other stakeholders to arrive at optimal solutions. Industries include Gas, Electric, Water, and Public Works.
· Develop and deliver high quality presentations and demonstrations, present and articulate product features, and benefits, and configure and test overall Oracle Cloud solutions that satisfy customer requirements.
· Effectively utilize the Oracle Field Service Cloud platform along with other Oracle Integration and web technologies to deliver world class solutions.
· Collaborate with Sales Teams to support business development efforts in pursuing new opportunities and extensions.
· Arrive at coherent conclusions by undertaking complex analysis, application of reason, and trace performance implications through complex data and scenarios.
· Prepare documentation detailing delivered solutions, integration & migration strategies throughout the engagement.
· Adhere to all Oracle Cloud security policies, standards, and procedures in the performance of job responsibilities.
Qualifications we seek in you
Minimum qualifications
· BE/MBA/M. Tech/MCA .
· Experience implementing OFS User Interfaces.
Preferred qualifications
· Expertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.
· Expert in functional configuration, setup remediation, workarounds, functional documentation, preparing test plans and user training.
· Knowledge of System Administrator tasks related to Programs, Menus/Functions Responsibilities, and Users etc.
· Areas of expertise include Oracle Install Base, Oracle Field Service, Oracle CRM foundation and Oracle Service Contracts, Oracle Teleservices.
· Experience with Oracle Field Service Cloud within the utility industry.
· Experience implementing OFS User Interfaces
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
