Operations Executive

4 weeks ago

Rajkot, India Hala Campus Full time

Job Description

We are seeking a dynamic and organized Operations Executive to join our team at Rajkot, Gujarat. The Operations Executive will play a crucial role in ensuring the smooth functioning of our platform and providing excellent support to our clients, primarily schools.


Responsibilities include

  • Handling incoming calls and queries from schools regarding platform usage and troubleshooting technical issues.
  • Communicating with clients via WhatsApp and email to address their concerns and provide timely assistance.
  • Creating video and textual training guides to help schools optimize their use of our platform.
  • Collaborating with the customer success team to gather feedback from clients and identify areas for improvement.
  • Assisting with other operational tasks and projects as needed


Requirements

  • Bachelor's degree in a relevant field.
  • Proven experience in customer service or operations roles, preferably in the education or technology sector.
  • Excellent English communication skills, both verbal and written.
  • Strong organizational and multitasking abilities.
  • Proficiency in using communication tools such as WhatsApp, email, and video conferencing platforms.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Familiarity with educational technology and a passion for improving the educational experience.


About Us

At HalaCampus, we're not just building software - we're shaping the future of education technology one line of code at a time. With a mission to revolutionize the way students learn and interact online, we're a tight-knit team of innovators, dreamers, and occasional coffee enthusiasts. From our cozy office in Ahmedabad, we're on a mission to make learning more engaging, accessible, and fun for students around the globe. So if you're ready to join a team where creativity meets code and where every day brings new challenges and opportunities, HalaCampus is the place for you

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