Account Director

3 days ago

Bengaluru, India TRUGlobal Full time

Job Title:

Key Account Manager – US IT Sales


About the Role:


We are looking for a highly motivated Key Account Manager (KAM) with proven experience in US IT Services Sales. The ideal candidate will have strong client relationship skills, a track record of closing positions end-to-end, and a consultative approach to driving business growth. This role involves managing customer satisfaction, handling SOW drafting and renewals, and ensuring consultant engagement for successful delivery.


Key Responsibilities:


  • End-to-End Ownership:
  • Manage the complete sales lifecycle from lead generation, client engagement, and requirement gathering to closing positions successfully.
  • Client Relationship Management:
  • Build and maintain strong, long-term relationships with key US clients to ensure repeat business and customer satisfaction (CSAT).
  • SOW Management:
  • Draft and manage Statements of Work (SOWs), renewals, and T&M (Time and Material) agreements in coordination with internal and client stakeholders.
  • Consultant Engagement:
  • Ensure regular engagement and alignment with consultants deployed at client locations to address concerns and maintain retention.
  • Customer Satisfaction (CSAT):
  • Track and manage customer feedback to ensure high satisfaction levels, timely escalations, and issue resolution.
  • Market Intelligence:
  • Stay updated on market trends in the US IT services industry to identify new business opportunities and expand client accounts.


Key Skills Required:


  • Proven experience in US IT Services Sales with focus on account management and client growth.
  • Strong understanding of SOW drafting, renewals, and T&M models.
  • Excellent communication and negotiation skills to interact with US-based stakeholders.
  • Strong track record of achieving sales targets and managing accounts successfully.
  • Ability to work independently and adapt to a fast-paced environment.
  • Hands-on experience with CRM tools and reporting mechanisms.
  • Good problem-solving skills and proactive approach to client needs.

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