SAP PIPO Support Engineer

4 weeks ago


Chennai, India Dexian India Full time

Position: SAP PIPO Support Engineer

Location: Chennai, Shift: 24/7

Job Description:

1 to 2 years experience in SAP PI/PO application technology

• Interface with technical and process teams & understands technical support requirements

• Adhering to Key Performance Indicators (KPIs) based on Service Level Agreement (SLA's)

This role includes, but is not limited to the following:

• Verify & trouble shooting interface failures

• Monitor application performance

• System outages and incident handling

• Monitor and follow-up open notifications and Incidents in ServiceNow

• Monitor Shared Mailbox for user requested action

• Provide Customer support through global hotline phone calls

• On-call support during week Offs

• Follow documented escalation procedures

Must-Have Professional Skill Requirements:

• Experience in SAP PI/PO Single Stack application technology

• Knowledge of the MS Office Package (Access, Excel)

• Basic CPI knowledge: Understanding of architecture and implementation

• Familiar with PI related ABAP concepts



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