General Manager- Grievance(MBBS Doctor )

2 weeks ago


Noida, India Navvyasa Consulting Full time

Key Roles & Responsibilities:

Grievance Management:

• Oversee and manage the entire grievance process, ensuring timely resolution of customer

complaints and grievances related to health insurance policies.

• Ensure adherence to regulatory guidelines and company policies for grievance redressal.

• Implement and monitor grievance handling procedures to ensure compliance with IRDAI

(Insurance Regulatory and Development Authority of India) regulations.

Customer Relations:

• Act as the primary point of contact for escalated grievances and ensure effective communication

with customers, addressing their concerns professionally and empathetically.

• Work towards improving customer satisfaction and retention by addressing and resolving

grievances efficiently.

Process Improvement:

• Analyze trends in grievances to identify root causes and areas for improvement.

• Recommend and implement process enhancements to reduce the occurrence of complaints and

improve the overall customer experience.

Team Management:

• Lead and mentor a team of grievance officers, ensuring they are well-trained and motivated to

handle customer issues effectively.

• Set clear performance goals and monitor the team's performance against these goals.

Reporting and Compliance:

• Prepare and present regular reports on grievance handling and resolution to senior

management and regulatory bodies.

• Ensure that all grievances are documented accurately and resolved within the regulatory

timelines.

Stakeholder Management:


• Collaborate with other departments (like claims, underwriting, and customer service) to

ensure that grievances are resolved in a coordinated and efficient manner.

• Liaise with regulatory authorities, such as IRDAI, on matters related to grievance redressal.

Training and Development:

• Conduct regular training sessions for the team on new policies, regulations, and best practices

in grievance handling.

• Promote a culture of continuous improvement within the grievance department.


Key Requirements – Education & Certificates


Need MBBS with 5 to 8 years of experience

Candidate from TPA/ Broking companies will be preferred

Candidate in Claim Process or Customer facing role is mandatory



  • Noida, India Navvyasa Consulting Full time

    Key Roles & Responsibilities: Grievance Management: • Oversee and manage the entire grievance process, ensuring timely resolution of customer complaints and grievances related to health insurance policies. • Ensure adherence to regulatory guidelines and company policies for grievance redressal. • Implement and monitor grievance handling...


  • Noida, India Navvyasa Consulting Full time

    Key Roles & Responsibilities: Grievance Management: • Oversee and manage the entire grievance process, ensuring timely resolution of customer complaints and grievances related to health insurance policies. • Ensure adherence to regulatory guidelines and company policies for grievance redressal. • Implement and monitor grievance handling procedures to...


  • Noida Sector 12, India Navvyasa Consulting Full time

    Key Roles & Responsibilities:Grievance Management:- Oversee and manage the entire grievance process, ensuring timely resolution of customercomplaints and grievances related to health insurance policies.- Ensure adherence to regulatory guidelines and company policies for grievance redressal.- Implement and monitor grievance handling procedures to ensure...


  • Noida Sector 12, India Navvyasa Consulting Full time

    Key Roles & Responsibilities:Grievance Management:-Oversee and manage the entire grievance process, ensuring timely resolution of customercomplaints and grievances related to health insurance policies.-Ensure adherence to regulatory guidelines and company policies for grievance redressal.-Implement and monitor grievance handling procedures to ensure...

  • MBBS Doctor

    4 months ago


    noida, India Space Consultants Full time

    Dear Doctor,We are one of leading medical recruitment consultant. We need *MBBS* for famous hospitals Over India.Kindly check vacancies through following link (You can save this links for future vacancies also)Doctor’s Vacancies at medical colleges:Total Doctor’s vacancies :(Please Ignore if not relevant/Refer your colleague/ Circulate in your groups for...

  • MBBS Doctors

    4 months ago


    noida, India Space Consultants Full time

    Dear Doctor,We are one of leading medical recruitment consultant. We need MBBS for famous hospitals Over India.Kindly check vacancies through following link (You can save this links for future vacancies also)Doctor’s Vacancies at medical colleges:Total Doctor’s vacancies :Location:Ramanujganj :Ramanujganj, Distt. BalrampurJharkhand :GiridihKerala...

  • Mbbs Doctor

    3 months ago


    Noida, India Healthledger Diagnostics Pvt. Ltd. Full time

    NEED MBBS DOCTOR WITH 1 YEAR EXPERIENCE KNOWLEDGE **Salary**: ₹50,000.00 - ₹52,000.00 per month Schedule: - Day shift - Fixed shift - Morning shift Supplemental pay types: - Overtime pay - Performance bonus - Yearly bonus Ability to commute/relocate: - Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work...


  • Noida, India UrLife Pvt. Ltd. Full time

    UR Life care Ltd.(Apollo) We are Hiring Doctor for corporate office. Qualification - MBBS (General Physician) Experience - Minimum 3 year Location - Noida Pankaj Kumar - HR Thanks & Regards HR - Team **Salary**: ₹50,000.00 - ₹55,000.00 per month Schedule: - Day shift - Evening shift Supplemental pay types: - Shift allowance COVID-19...


  • Noida, India UrLife Pvt. Ltd. Full time

    UR Life care Ltd.(Apollo) We are Hiring Doctor for corporate office. Qualification - MBBS (General Physician) Experience - Minimum 2 years Location - Noida sec 62 ,125 Time - 11 am to 5 pm Pankaj Kumar - HR Thanks & Regards HR - Team **Salary**: ₹44,000.00 - ₹45,000.00 per month Schedule: - Day shift Supplemental pay types: - Shift...


  • noida, India Space Consultants Full time

    MBBS (Doctor) Urgent Requirement details given below !!!Location :-HaryanaTamil naduU.PJharkhandMaharashtraChhattisgarhJharkhandUttrakhandQUALIFICATION:- (MBBS )Gender :- Both Male / female can applyEXPERIENCE/FRESHER:- BOTH CAN APPLY..About Us:- Space Consultant is a 15 years old Medical Recruitment Consultancy, hiring medical staff like doctors, surgeons,...

  • MBBS Doctor

    6 days ago


    noida, India Seven Consultancy Full time

    JOB DETAILS 1 they work with the same group of patients who are registered with their practice and can find themselves dealing with a huge range of different ailments, injuries, and illnesses.2 Their responsibilities often include: Conducting regular patient check-ups.3 Diagnosing any ailments.4 Prescribing medication. Providing advice to people on...


  • Noida, Uttar Pradesh, India UrLife Pvt. Ltd. Full time

    UR Life.(Apollo) We are Hiring Doctor for the Corporate office. Qualification - MBBS (General Physician) Experience - 2 yrs to 3 yrs Location - Noida Sec 16,135 Thanks & Regards HR - Team Pay: ₹50,000.00 - ₹55,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (required) **Experience**: - total work: 1 year (preferred) -...


  • Noida, Uttar Pradesh, India UrLife Pvt. Ltd. Full time

    UR Life.(Apollo) We are Hiring Doctor for the Corporate office. Qualification - MBBS (General Physician) Experience - 2 yrs to 3 yrs Location - Noida Sec 16,135,59 Thanks & Regards HR - Team Pay: ₹50,000.00 - ₹55,000.00 per month Schedule: - Day shift - Evening shift - Morning shift **Education**: - Bachelor's (required) **Experience**: -...

  • Female Mbbs Doctor

    3 months ago


    Greater Noida, India Vaso India Full time

    We have urgent requiorement for Profile: MBBS Doctor (female) **Doctor Responsibilities**: - Responding to patients’ medical problems by referring to their history, carrying out diagnosis, treatment, counseling, and referral, where necessary. - Ordering lab tests and interpreting the test results. - Maintaining confidentiality and impartiality at all...

  • Mbbs Doctors

    4 weeks ago


    Noida, India Easyian Outsourcing Private Limited Full time

    Physician,Consultant Physician,General Physician,Doctor,Junior Resident DoctorMedical Doctor,Medical PhysicianAssistant Consultant,Consultant Physician,General PhysicianExperience1 - 7 YearsNo. of Openings30EducationMBBSRoleMbbs DoctorsIndustry TypeHospitals / Medical / Healthcare EquipmentsGender[ Male / Female ]Job CountryIndiaJob TypeWork from Office


  • noida, India Space Consultants Full time

    MBBS DOCTOR for reputed Hospital inLOCATIONS:Haryana, RewariBihar, Gopalganj, BiharGujarat, KheraHimachal Pradesh, Baddi, near chandigarhU.P, MoradabadU.P, UnnaoSalary: Negotiable (BEST IN INDUSTRY) + AccommodationExperience: Fresher/ experienced*THE INTERVIEW WILL BE CONDUCTED TELEPHONIC/ VIDEOKindly share in your WhatsApp/ Facebook/LinkedIn etc. groups for...

  • Locum Duty Mbbs Doctor

    4 months ago


    Noida, Uttar Pradesh, India EEPIC Management Full time

    Requirement - Locum Duty Doctor Qualification: MBBS Doctor Quantity - 1 Location - Noida, Sector -62, near D Park Shift - 9hrs - 9am to 6pm Days - 3Days a week, Monday, Wednesday and Friday. Exp. 3+ Years Experience required. MCI Registration Required. Salary up to 30K Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: - Day...

  • General Physician

    3 months ago


    Noida, India Helpmate Full time

    Job Description: Medical Doctor Profile: Doctor (excluding Microbiologist and Pathologist) Qualifications: MBBS Experience: Freshers to Experienced Specialists **Responsibilities**: Diagnose and treat patients based on medical expertise. Conduct regular medical examinations and assessments. Collaborate with other healthcare professionals for...


  • Greater Noida, India Vaso India Full time

    We have urgent requiorement for Profile: MBBS Doctor or DNB Medicine **Doctor Responsibilities**: - Responding to patients’ medical problems by referring to their history, carrying out diagnosis, treatment, counseling, and referral, where necessary. - Ordering lab tests and interpreting the test results. - Maintaining confidentiality and impartiality at...

  • Mbbs Doctor

    3 months ago


    Noida, India FELIX HOSPITAL Full time

    Job Responsibilities: - Develop and maintain relationships with Key Opinion leaders (KOLs) - Drive all clinical educational programs for their respective zone - Assist the National Clinical Manager in the various projects like establishing centres of excellence, creating and managing advisory boards, creating clinical evidence, influencing national /...