Customer Success Manager
3 weeks ago
Location: Hyderabad, India
Company: Estetica
Employment Type: Full-time
About Us:Estetica is an innovative beauty and wellness platform dedicated to connecting users with top-tier salons, spas, and clinics. Our mission is to simplify service booking and enhance the experience for both customers and service providers. As we grow, we are looking for a passionate Customer Success Manager to ensure our corporate partners (salons, clinics, and spas) are fully satisfied and maximizing the value of our platform.
Job Overview:As a Customer Success Manager, you will be the primary point of contact for our corporate clients after they onboard onto the Estetica platform. Your role will involve building strong relationships, understanding client needs, and providing ongoing support to ensure that they achieve their business goals using our services. If you have a customer-first attitude and a proven track record in customer success or account management, we want to hear from you
Key Responsibilities:- Client Relationship Management: Build and maintain strong relationships with corporate clients, acting as their trusted advisor and ensuring their needs are met.
- Onboarding Support: Collaborate with the onboarding team to facilitate a smooth transition for new clients onto the Estetica platform.
- Client Education: Provide training and resources to clients, ensuring they understand how to utilize the platform effectively to maximize their subscription benefits.
- Performance Monitoring: Regularly monitor client usage and engagement with the platform, identifying opportunities for improvement and growth.
- Feedback Collection: Gather client feedback to understand their challenges and needs, and work with the product team to implement improvements.
- Upselling and Renewals: Identify opportunities for upselling additional features or services, and assist in the renewal process to maintain long-term client relationships.
- Problem Resolution: Address and resolve client inquiries and issues promptly, ensuring a high level of satisfaction and trust in Estetica.
- Reporting: Prepare and deliver regular reports to clients on their performance, usage metrics, and growth opportunities.
- Bachelor’s degree in Business, Marketing, or a related field.
- 3-5 years of experience in customer success, account management, or related roles, preferably in a SaaS or service-based industry.
- Strong communication and interpersonal skills, with the ability to engage and influence clients at all levels.
- Proven ability to understand customer needs and provide tailored solutions.
- Experience with CRM tools (e.g., Salesforce, HubSpot) for tracking client interactions and managing accounts.
- Self-motivated with strong organizational skills and the ability to manage multiple accounts simultaneously.
- Previous experience in the beauty or wellness industry is a plus but not required.
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