Guest Service Assistant
2 weeks ago
Job Description:
We are seeking a polished and professional Guest Service Assistant to join our team. The ideal candidate will have excellent communication skills, a warm and welcoming demeanor, and a passion for providing outstanding customer service in a luxury setting.
Responsibilities:
- Greet and welcome guests upon arrival with a friendly and positive attitude.
- Assist guests with seating arrangements, ensuring a smooth and efficient process.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Provide information about our menu, specials, and promotions.
- Coordinate with the kitchen and wait staff to ensure guest needs and requests are met.
- Process payments and manage billing accurately.
- Maintain a clean and organized front desk and guest seating area.
- Assist in managing reservations and special event bookings.
- Promote café services and amenities to enhance guest experiences.
- Support the team in creating a luxurious and hospitable environment.
Requirements:
- 1-3 years experience in a customer service role, preferably in the hospitality or luxury industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in using reservation and point-of-sale (POS) systems.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A positive attitude and a genuine passion for helping others.
- High school diploma or equivalent; additional qualifications in hospitality management are a plus.
You can also mail us resume at career@thejamaicacraft.com
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