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Hiring For Team Leader
1 month ago
Location: Gurugram (Work from Office)
Shift: 24*7 (5-Days)
Supervisor, Global Service Desk
As a Supervisor Service Desk, you play a pivotal role in overseeing the first-level support team at the service desk. Your responsibilities encompass mentoring, staffing scheduling, and providing technical leadership.
Key Responsibilities:
Operational Supervision:
- You supervise the day-to-day operations of the organization’s help desk, ensuring that appropriate staffing levels are maintained to promptly address incoming trouble requests.
- Collaborating with IT resources (such as developers and third-party vendors), you resolve complex escalated trouble requests.
- You work closely with network services, software systems engineering, and application development teams to restore service and identify underlying problems.
- Managing the troubleshooting tracking log, you ensure timely resolution of issues.
- Coordination and supervision of daily activities within the business or technical support or production team fall under your purview.
Qualifications and Skills:
- Technical Expertise: You possess experience with software/hardware platforms, operating systems, and programming languages.
- Project Management: Familiarity with project management methodologies, supporting tools, and metrics techniques.
- Effective Communication: Strong written and verbal communication skills.
- Leadership Abilities: You can lead a team, manage multiple tasks, prioritize effectively, and meet project timelines.
- Mentoring and Coaching: Ability to guide and provide direction to team members.
- Attention to Detail: A keen eye for accuracy and precision.
- Quality Tools Knowledge: Familiarity with quality control tools is advantageous.
- Transaction Monitoring: Understanding of transaction monitoring processes.
Experience and Education:
- 2-4 Years of Experience: You have practical experience in a similar role.
- Bachelor’s Degree Preferred: An educational background in a relevant field.
- Proficiency in Microsoft Office: Familiarity with Office tools.
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