Hiring For Team Leader

1 month ago


Gurugram, India Concentrix Full time

Location: Gurugram (Work from Office)

Shift: 24*7 (5-Days)


Supervisor, Global Service Desk

As a Supervisor Service Desk, you play a pivotal role in overseeing the first-level support team at the service desk. Your responsibilities encompass mentoring, staffing scheduling, and providing technical leadership.


Key Responsibilities:


Operational Supervision:

  • You supervise the day-to-day operations of the organization’s help desk, ensuring that appropriate staffing levels are maintained to promptly address incoming trouble requests.
  • Collaborating with IT resources (such as developers and third-party vendors), you resolve complex escalated trouble requests.
  • You work closely with network services, software systems engineering, and application development teams to restore service and identify underlying problems.
  • Managing the troubleshooting tracking log, you ensure timely resolution of issues.
  • Coordination and supervision of daily activities within the business or technical support or production team fall under your purview.


Qualifications and Skills:

  • Technical Expertise: You possess experience with software/hardware platforms, operating systems, and programming languages.
  • Project Management: Familiarity with project management methodologies, supporting tools, and metrics techniques.
  • Effective Communication: Strong written and verbal communication skills.
  • Leadership Abilities: You can lead a team, manage multiple tasks, prioritize effectively, and meet project timelines.
  • Mentoring and Coaching: Ability to guide and provide direction to team members.
  • Attention to Detail: A keen eye for accuracy and precision.
  • Quality Tools Knowledge: Familiarity with quality control tools is advantageous.
  • Transaction Monitoring: Understanding of transaction monitoring processes.


Experience and Education:

  • 2-4 Years of Experience: You have practical experience in a similar role.
  • Bachelor’s Degree Preferred: An educational background in a relevant field.
  • Proficiency in Microsoft Office: Familiarity with Office tools.


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