Walk In Drive for Engineer- End User Services

3 weeks ago

Pune, India Sakon Full time

WALK-IN DRIVE FOR NOC ENGINEER

DATE: 4TH MAY 2024

Timing: 10:30 am to 4 PM

LOCATION: 6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021

Contact Person: Anuradha Dhal


Monitor Systems

Monitor all production networks, servers, applications, and services through a centralized

monitoring console.

Alarm Handling and Escalation

The NOC engineer’s principal role is troubleshooting all the technical and quality related issues. In

some instances, the issues are far too complex to be fixed quickly. This is when the NOC engineer

must approach the upper management for assistance. They must simultaneously maintain

communication with the vendors and the team to ensure they remain updated on any issues.

Root Cause Analysis

When a problem is recognized, NOC Engineers does the root cause analysis (RCA).

Report Incidents

NOC engineer should raise an incident which means an unplanned interruption to or quality

reduction of an IT service.

When problems are too large or complex for quick troubleshooting, NOC Engineers must escalate

the issue to management, other IT resources or 3rd party vendors for assistance in reaching a

resolution.

NOC Engineers maintain ongoing communication within the team and externally, to keep all

stakeholders aware of relevant, known issues and the steps being taken.


Tracking Issues

In response to incidents, the NOC engineer should carefully track and document all defects and

resolutions in detail.

Troubleshooting and Resolution

Being a NOC Engineer means they oversee resolving all issues concerning their IT services. The NOC Engineer uses standard procedures to troubleshoot and resolve any issues concerning the network.

They are always working with other IT teams, customers, and vendors to enhance the route

performance.

User Interaction

Being a NOC engineer means they must regularly interact with the internal stakeholders/end users.

Additionally, they must treat the customers with diplomacy and politeness. Although the role of the NOC engineer varies slightly according to the situation, they must handle both the non-technical and technical requirements for the customer.

Operational Tasks for NOC engineer

Laptop management

1. Procurement of new laptops for new joiners or replacements for existing users.

2. Laptop configuration for new users.

3. All basic software and security compliance applications installation.

4. Laptop/Assets inventory to be maintained for all US users.

5. Handling lifecycle (Procurement, Maintenance and Disposal) of all assets as per IT

Asset Management.


User Management

As a part of on-boarding the employee following activities need to be completed.

1. User account creation.

2. On-Boarding of Users.

3. Core5 Access.

4. Add user to all US Group Email ID and India Group Email ID.

5. Automated Signature creation

6. Server access after manager approval.

7. Zoom Meeting Center Access

8. O365 email account

9. MS Teams messenger installation

10. Add employee to Sakon University

11. Smartsheet Login (If required)

12. Sharepoint access. (Based on Manager Approval)

13. Login access to Loopio

14. Gen5 platform access (Based on Manager Approval)

15. Sakon platform access (Based on Manager Approval)


As a part of off-boarding the employee following activities need to be completed.


1. O365 email account disabling

2. Removal Sharepoint Access

3. Removal from US Group Email

4. Remove Automated Signature (Manager Approval)

5. Email backup confirmation from Manger

6. Email forwarding to reporting Manager

7. Disable Core 5 account and access

8. Disable user from all MM & WM portals including the customer & demo

9. Remove employee from Sakon University


NOTE : Any other access removal need to be confirmed from the reporting manager over email.

IT Asset Management (ITAM)


1. Maintain an inventory of the assets owned by all employees.

2. Keep a track of all the Networking devices hosted in the Burlington/Concord office.

3. During Employee off-boarding all assets need to be collected

4. Sakon Laptop, IBM Laptop (if assigned).

5. Desktop, Additional monitors, headset, keyboard, mouse, data card etc

Software Asset Management (SAM)

1. Inventory management of software assets

2. Maintaining accurate discovery, tracking, and management of licenses, costs, and risks associated

with software assets.

3. Maintaining a repository for license entitlements assigned to users


Ticket Management

1. Tickets assigned should be catered as per the SLA

2. The tickets should be well documented in terms of the cause, resolutions, next POA and next

customer contact.

3. A daily Ticket report should be sent to the management with the status of the tickets

4. Hand off template to be shared with the team for any pending tickets.

Processes

Maintain a good understanding of all NOC processes and implement them appropriately.

Following are some ISMS processes that NOC team is supposed to perform

1. Generating IBM Beekeeper reports for all users having IBM laptops every quarter.

2. Perform an Audit of Desktop/Laptop Software Compliance every quarter.

3. Email Object Cleanup/ user account cleanup regularly on weekly basis.

4. Identity, access rights and user account management.

5. Internal audits and certification audits.


Skills Required


1. Hands on knowledge and experience working on Mac OS.

2. Formatting and upgrading Windows, Mac OS.

3. Basic knowledge of the OSI model, switching and internet routing technologies

4. Basic understanding of network monitoring concepts and management tools.

5. Ability to assess faults, prioritise, respond and escalate accordingly.

6. Clear communicator (both written and verbal).

7. Provided technical support for operational administration, Directory Services, servers, and TCP/IP

networks.

8. VPN Troubleshooting on calls with customer network teams to successfully establish connectivity.

9. Performed external and internal DNS configuration and management tasks

10. Ensuring correct comprehension, response time and resolution of issues/requests/emails.

11. Proficient and knowledgeable about networks and how to properly troubleshoot various

prob

  • Walk In Drive for Engineer- End User Services

    3 weeks ago

    Pune, India Sakon Full time

    WALK-IN DRIVE FOR NOC ENGINEERDATE: 4TH MAY 2024Timing: 10:30 am to 4 PMLOCATION: 6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021Contact Person: Anuradha DhalMonitor SystemsMonitor all production networks, servers, applications, and services through a centralizedmonitoring console.Alarm Handling and EscalationThe NOC...

  • Walk In Drive for Engineer- End User Services

    3 weeks ago

    Pune, India Sakon Full time

    WALK-IN DRIVE FOR NOC ENGINEERDATE: 4TH MAY 2024Timing: 10:30 am to 4 PMLOCATION: 6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021Contact Person: Anuradha DhalMonitor SystemsMonitor all production networks, servers, applications, and services through a centralizedmonitoring console.Alarm Handling and EscalationThe NOC...

  • Walk In Drive for Engineer- End User Services

    3 weeks ago

    Pune, India Sakon Full time

    WALK-IN DRIVE FOR NOC ENGINEER DATE: 4TH MAY 2024 Timing: 10:30 am to 4 PM LOCATION: 6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021 Contact Person: Anuradha Dhal Monitor Systems Monitor all production networks, servers, applications, and services through a centralized monitoring console. Alarm Handling and...

  • Digital Marketing Executive

    4 weeks ago

    Pune, Maharashtra, India NITS GLOBAL Full time

    Creating graphics for different social media handles ( YouTube, Facebook, Instagram, Twitter etc). - Develop, implement, and manage marketing campaigns that promote the products and services of a company. & Enhance brand awareness in the digital space. - Analyze digital data to draw key recommendations around website optimization & Drive website traffic and...

  • Python Ansible Developer-Walk-In-17-Apr-24

    2 weeks ago

    pune, India Infosys BPM Full time

    Job descriptionWALK-IN DRIVE FOR "Python Ansible" skills on 17th April'2024 at PuneGreeting from Infosys BPM Ltd.,You are kindly invited for the Infosys BPM::Technology Walk-In Drive on 17th April'24 at PuneInterview Information:Interview Date: 17th April 2024Interview Time: 10:00 AM till 01:00 PMInterview Venue - Pune:Infosys BPM Limited, No 1, Hinjawadi -...

  • Python Ansible Developer-Walk-In-17-Apr-24

    1 month ago

    Pune, India Infosys BPM Full time

    Job descriptionWALK-IN DRIVE FOR "Python Ansible" skills on 17th April'2024 at PuneGreeting from Infosys BPM Ltd.,You are kindly invited for theInfosys BPM::Technology Walk-In Drive on 17th April'24 at PuneInterview Information:Interview Date: 17th April 2024Interview Time: 10:00 AM till 01:00 PMInterview Venue - Pune:Infosys BPM Limited, No 1, Hinjawadi -...

  • Python Ansible-Technology Support-Walk-In on 8th May at Pune

    2 weeks ago

    Pune, India Infosys BPM Full time

    Job descriptionTECHNOLOGY WALK-IN FOR "PYTHON ANSIBLE" SKILL ON 8th May 2024 at PUNEGreeting from Infosys BPM Ltd.,You are kindly invited for theInfosys BPM::Technology Walk-InDrive on 8th May 24 at PUNE.Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply...

  • IT Sales Executive Walk in Drive

    1 month ago

    Pune, India FlairM Technologies Full time

    **Job Types**: Full-time, Fresher Salary: Your salary will be Rs 15,000 onwards. Day Range: Monday to Friday | Day Shift | Any graduate or under graduate can apply FlairM Technologies is seeking a dynamic and motivated Information Technology Sales Representative to join our team and drive the sales of our Information Technology products and services. As...

  • Front End Engineer

    1 week ago

    Pune, India Fortinet Full time

    ResponsibilitiesDeveloping new user-facing features using Angular JSAccurately translate user and business needs into functional, secure and efficient frontend design and code.Building reusable components and front-end libraries empowering rapid developmentTranslating designs and wireframes into high quality implementationOptimizing components for maximum...

  • Python Ansible-Technology Support-Walk-In on 8th May at Pune

    2 weeks ago

    pune, India Infosys BPM Full time

    Job descriptionTECHNOLOGY WALK-IN FOR "PYTHON ANSIBLE" SKILL ON 8th May 2024 at PUNEGreeting from Infosys BPM Ltd.,You are kindly invited for the Infosys BPM::Technology Walk-In Drive on 8th May 24 at PUNE.Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link...

  • Walk-In For

    1 week ago

    Pune, India Infosys BPM Full time

    WALK-IN INTERVIEW FORPYTHON-ANSIBLE-TECHNOLOGY SUPPORT ON 15th & 22nd-May'24 at PUNEGreeting from Infosys BPM Ltd.,You are kindly invited for theInfosys BPM::Walk-In Drive on 15th & 22nd -May'24 at PUNE.Please carry copy of this posting to the venue and make sure you register and submit your application when attending the walk-in interview. please find below...

  • Customer Service Executive

    6 days ago

    Pune, India Talenta Manpower Services Full time

    **WE ARE HIRING FOR OUR MNC CLIENT...!!!** DESIGNATION: Customer Service Associate Qualification: Under Graduate/Graduate/1 year Experience in BPO or Any other Domain. Process: Domestic Voice Process (15 days training will be provided in the office) Work mode: Work from Home **Salary**: 14 k to 19000 k in hand Notice Period: Immediate...

  • Front End Engineer

    2 weeks ago

    Pune, India Fortinet Full time

    ResponsibilitiesDeveloping new user-facing features using Angular JSAccurately translate user and business needs into functional, secure and efficient frontend design and code.Building reusable components and front-end libraries empowering rapid development Translating designs and wireframes into high quality implementationOptimizing components for maximum...

  • Front End Engineer

    2 weeks ago

    pune, India Fortinet Full time

    Responsibilities Developing new user-facing features using Angular JS Accurately translate user and business needs into functional, secure and efficient frontend design and code. Building reusable components and front-end libraries empowering rapid development  Translating designs and wireframes into high quality implementation Optimizing components for...

  • Software Engineer Senior

    2 weeks ago

    Pune, India Jobs for Humanity Full time

    Job DescriptionPosition Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Computer EngineeringTravel Percentage :0%GENERAL DUTIES & RESPONSIBILITIES• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer...

  • User Experience

    4 weeks ago

    Pune, India JPMorgan Chase Bank, N.A. Full time

    Relevant experience of 4-12 years - A full lifecycle design portfolio covering user anaylsis to post release feedback is extremely desirable for us to understand your expertise - Proficiency in designing engaging mobile apps or responsive web experiences comprising navigation systems, grid based layouts,, appropriate typography, attractive graphics, relevant...

  • Walk-In For "Spring boot developer" skills on 24th April'24 at Pune

    4 weeks ago

    Pune, India Infosys BPM Full time

    ob descriptionTECHNOLOGY WALK-IN DRIVE FOR" Spring boot developer" SKILL ON 24th APRIL 2024 at PuneGreeting from Infosys BPM Ltd.,You are kindly invited for the Infosys BPM::Technology Walk-In Drive on 24th April'24 at PuneInterview Information:Interview Date: 24th April 2024Interview Time: 10:00 AM till 01:00 PMInterview Venue -Infosys BPM Limited, No 1,...

  • Presales Executive

    4 weeks ago

    Pune, India ENGINEER HORIZON Full time

    Attending Incoming & Outgoing phone calls. - Giving proper detailing of project as per the requirement of customer. - Follow up with customers. - Sending information by mail or phone about new launches to all existing clients, investors and - brokers. - Sourcing of enquires through tele calling, mailers and networking with Local Level consultants. Handling...

  • Walk-In For Spring boot development-Tech Suppor on 15th May'24 at Pune

    1 week ago

    Pune, India Infosys BPM Full time

    WALK-IN FOR SPRING BOOT DEVELOPMENT-TECHNOLOGY SUPPORT ON 15th & 22nd-May'24 at PUNE.Greeting from Infosys BPM Ltd.,You are kindly invited for theInfosys BPM::Walk-In Drive on15th & 22nd-May'24 at PUNE.Please carry copy of this posting to the venue and make sure you register and submit your application when attending the walk-in interview. please find below...

  • User Experience Designer

    1 month ago

    Pune, India Persistent Systems Full time

    About Position:You love to conceptualize and solve problems through design, you are good at crafting ideas into design prototypes and articulating them well. You believe in human-centered design approach, you want to work with friendly and smart peers, share knowledge and bring-in different perspectives. You believe in growing together, want to work on...