Specialist - Knowledge Management

2 weeks ago

Gurugram, India Marsh McLennan Full time

Mercer is seeking candidates for the following position based in the Gurugram office


Specialist- Knowledge Management


What can you expect?

The Sales Enablement function supports Mercer across multiple geographies & businesses. Sales Enablement team enables Consultants globally with strategic and bespoke solutions for pre/post sales cycle & marketing processes, increasing Mercer’s chances of winning new business through lead generation, managing commercials, client-focused proposals, strategic research, virtual consulting tool & graphic design support.


The purpose of this role is to provide content management support and independently manage and update centralized content databases, which will primarily include PowerPoint presentations and other collaterals, working closely with the internal stakeholders.


The role will focus on:


  • Build knowledge and understanding of the business, service offerings and strategic priorities
  • Manage centralized content databases, primarily PPT decks and Word documents
  • Routine updates of standardized material that is disseminated to the business
  • Manage a combination of qualitative and quantitative inputs into content



What is in it for you?

  • Holidays (As Per the location)
  • Shared Transport- nodal (Provided the address falls in service zone)


We will count on you for:

  • Seamlessly manage and continually update the centralized content databases/ repository end-to-end, working closely with the internal stakeholders for timely updates on a monthly and quarterly basis.
  • The incumbent will be a collaborator, a great communicator who will work with fund experts, consultants, and the Business Development Team to ensure timely updates to the various PowerPoint decks and other collateral with the latest information.
  • You will be the owner of the content database and further develop the data sourcing and management process to ensure timely updates for the business.
  • The candidate is expected to demonstrate experience in managing centralized content databases independently, preferably supporting international teams and in Financial Services; delivering up-to-date content and information and demonstrating a strong understanding of content management process.
  • The candidate is also expected to understand cultural sensitivities in country and business needs of the operating companies to deliver high quality and latest content.
  • Ensure a robust review mechanism is in place to get sign-offs from the stakeholders for all approved content
  • Develop and improve process to make updates more efficient and automate where possible
  • Liaise with multiple stakeholders and teams to keep timelines on track and escalate issues
  • Assist with the development of new templates, improved systems and processes for an efficient content management process


What you need to have:

  • Post Graduate/ Graduate in Finance/ Commerce, Science, Technology, Engineering would be preferred. Other postgraduate degrees may also be considered
  • 4 - 6 years of hands-on experience in a content management role preferably in a pre-sales/ business development/ sales support environment with exposure to content management collaboration tools like Seismic
  • Experience of working as a part of sales support or marketing teams for asset managers, investment banks or other BFSI companies preferred
  • Highly proficient in PowerPoint, Microsoft Word and Excel, with experience in automating data inputs
  • Very strong written and verbal communication required
  • Good project management and organization skills, with ability to multi-task
  • Highly diligent with an eye for detail and exceptional customer service focus
  • Advanced business writing ability with outstanding grammar and proofreading/ editing skills


What makes you stand out?

  • Experience on sales lifecycle and content management tools like Salesforce, Qvidian, SharePoint, Seismic etc. would be preferred
  • Demonstrated understanding of financial markets is preferred
  • Experience of directly dealing with senior internal stakeholders preferred
  • Strong analytical and problem solving skills


MERCER

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.


Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.


Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person

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