TCS Bengaluru is Hiring for Helpdesk Manager

2 days ago

Bengaluru, India Tata Consultancy Services Full time

TCS Bengaluru is Hiring for Helpdesk Manager


Location - TCS Bengaluru


Desired Experience Range - 10 to 12 years


Only Work from Office (No Hybrid, No Remote, No Work from Home)


Shift Timing : Should be comfortable with night & Rotational Shifts on 24*7 basis


Minimum 15 years of regular, full-time education ( 10 + 2 + 3 )


Graduate in any discipline can apply



Overview :

The Tier 1 HR Helpdesk Client Manager is required to lead teams responsible for managing Tier 1 HR related queries from the client employees, line managers, vendors and other 3rd parties basis the procedures defined, instructions provided and the knowledge base available.



Knowledge & Experience :


- Excellent understanding of various processes of core HR Operations and Voice, Emails and Chat Operations (Must have)


- Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europe or US Employees


- Should have experience in using Workflow / case management tools like ServiceNow, Remedy etc.


- Good understanding of various HR Systems/ applications


- Basic understanding of MIS


- Good understanding of Quality Methodology and tools


- Good understanding of Service level agreements and contractual compliance requirements


- Should have good Excel and Presentation skills


- Should have excellent client and stakeholder management skills

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