Technical Program Manager

6 days ago

Chennai, Tamil Nadu, India ClearDemand Full time

About ClearDemand: ClearDemand is a leading provider of AI-driven pricing, promotion, and markdown optimization solutions for retailers and suppliers. Our innovative platform helps businesses enhance profitability, improve demand forecasting, and drive data-driven decision-making. We empower organizations to maximize their revenue potential through intelligent pricing strategies.

About the Role

We're looking for a Technical Program Manager who will play a pivotal role in driving projects and opportunities that are business-critical and global in scope. This role requires an individual who can define scalable processes and frameworks, has hands-on project/program management skills, possesses deep technical expertise, and demonstrates strong analytical capabilities. You will partner with the engineering manager of the data collection team to build a robust roadmap and execute against ambitious goals. You will work with the Customer Success team to assimilate the voice of the customers into the roadmap and drive prioritization. You will have to manage scope, resources, and timelines, and use the power of tech to effectively drive the right positive outcome.

The ideal candidate is a strategic thinker, capable of managing complex projects from conception through production launch. You will gather business and technical requirements, write detailed specifications, drive project schedules, and set project management standards across the team. Your insights will be crucial in steering data collection strategies, optimizing operational efficiencies, and influencing data-driven decision-making across the organization.

Key Responsibilities:

  • Collaborate with engineering, operations, customer success, and program teams to define and execute the data collection roadmap, aligning with business objectives.
  • Drive cross-functional projects that enhance the operational effectiveness of data collection efforts and identify new business opportunities.
  • Develop and implement scalable processes for data extraction, processing, and quality assurance, ensuring data integrity across the data lifecycle.
  • Partner with stakeholders to translate business and system requirements into detailed specifications and project plans.
  • Lead the planning and execution of project goals, tracking progress, managing risks, and evolving strategies based on performance metrics.
  • Cultivate strong customer relationships, manage your stakeholders, influence people, and act as an advocate for data collection needs and priorities.
  • Analyze and present key operational insights to solve complex problems and craft effective, scalable solutions.
  • Drive continuous improvements by measuring performance, identifying inefficiencies, and implementing data-driven enhancements.
  • Communicate effectively with all stakeholders about status, risks, and execution details.

Required Skills, Experience, and Background:

  • Adept at identifying issues and providing solutions, with the confidence to lead resolution efforts when necessary.
  • Ability to articulate complex problems and propose well-structured solutions to technical and non-technical stakeholders.
  • Effectively balance personal and team workloads to achieve business goals and meet project deadlines.
  • Empowered to make decisions based on data quality reviews, guiding the team towards optimal outcomes.
  • Previous experience working in an agile/scrum environment, with the flexibility to adapt to changing priorities.
  • Strong programming and technical background, with experience in Unix/Linux environments, distributed systems, and large-scale web applications.
  • Hands-on experience managing big data applications with cloud platforms such as Amazon Web Services (AWS).
  • Deep understanding of the data lifecycle, from data collection and processing to quality assurance and reporting, to support building the team's roadmap.
  • First-hand experience working with modern web technologies, data scraping, and processing methodologies.
  • Familiarity with automation, analytics tools, and processes for results reporting and data validation.

Behavioral Skills

  • Exceptional attention to detail, ensuring the accuracy and integrity of data collection processes.
  • Motivated by delivering high-quality outcomes and improving speed-to-market.
  • Able to think beyond tactical execution to set the strategic direction for data collection initiatives.
  • Works effectively with clients, stakeholders, and management personnel across different geographies.
  • Comfortable navigating multiple demands, shifting priorities, ambiguity, and rapid changes in a fast-paced environment.
  • Capable of handling escalations and challenging situations with calmness and efficiency.
  • Handle discordant views, and thrive on having uncomfortable but positive conversations that's key to drive the right business outcome for our customers and business.

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