Head of PMCM

iCRC UK

The PMCM discipline was established in the UK T&I Business Unit Group at the start of 2024. It provides a broad range of project-related services, including project management, portfolio management, programme management, PMO, cost management, commercial management, construction management and building surveying. It also features a major project, multi-disciplinary design management and delivery partner capability.

The team provides these services to various UK clients across a range of sectors including rail, government, property & buildings, water, energy, nuclear and defence. Projects vary from small single discipline tasks to supporting major multidisciplinary projects.

The successful candidate, working with the UK based teams, will bring their expertise, capability, and knowledge to provide project, commercial and technical leadership to our existing teams to enable the business to meet client needs.

As iCRC Head of PMCM iCRC UK, you will be responsible for the health, safety & welfare, leadership, business management, operational and commercial management within our iCRC team. Your role is to drive performance, innovation, and efficiency to achieve defined commercial and growth targets.

You will work closely with UK PMCM leadership team and be a member of the India Senior Management Team, required to demonstrate collaborative behaviours to support the development and enhancement of the wider business. You will be responsible for the technical, operational, financial and commercial delivery of projects undertaken by your team.

The role will have a focus on people and resource management, together with the delivery of projects measured through technical quality and financial performance.

This is a hands-on technical role requiring management acumen and strong leadership skills.

At WSP, there’s nothing we love more than pushing boundaries, harnessing innovation and sharing insights across our diverse, international team to create a tomorrow’s world that's cleaner, greener and safer. Join us and you’ll be part of an organization that takes pride in its people and purpose: creating long-lasting, future-ready, solutions to meet the needs of generations to come.

JOB REQUISITES

Role Summary

The key activities of the role will include, but not be limited to:

• People focus: The role has a key responsibility for ensuring the health, safety and welfare of staff. The Head of Department is expected to demonstrate effective & visible leadership across projects, focusing on the ongoing engagement and retention of employees through the development of individuals and building high performing teams.
• Business, operational & commercial management – delivering on business plan & budgetary targets.
• Commercial governance – project reviews; forecasting and resource management.
• Technical governance of the PMCM team - ensuring the team has the correct competency and all work is undertaken within the requirements of UK governance, to the required quality and delivered on time. This will include coordinating inputs between teams across iCRC and UK.
• Supervising and directing projects and assisting in the professional and technical development of departmental colleagues.
• Liaising with project managers and stakeholders to ensure client satisfaction and providing support in the production of outputs, as required.
• Supporting UK with bidding opportunities.
• Key point of contact with the UK business, direct liaison with UK leadership, and promoting the iCRC and ensuring its success.
• Line Manager – PDRs, promotion, training & mentoring.
• Staff/Team Development – support, training, nurturing; and
• Representing the UK PMCM business within the wider Indian Business

Responsibilities

Project management, technical leadership and timely delivery of various designs from inception to completion with range of internal UK colleagues including:

• Act as the ‘face’ of the India-based UK PMCM team.
• Local health and safety, welfare, risk, information security, and assessment/compliance.
• Project, programme and financial management.
• Actively promote WSP Vision and Values and UK iCRC culture within the team and ensure that the staff deliver on promises.
• Interfacing with multidisciplinary project teams across iCRC and UK.
• Manage the team and processes to ensure the preparation and checking of documents, reports and other technical outputs/ deliverables from a variety of PMCM related disciplines meet internal and client requirements and quality assurance standards.
• Undertake preparation and checking of documents, reports and other technical outputs/ deliverables to meet internal and client requirements and quality assurance standards.
• Provide highly visible, inspirational leadership and direction for the iCRC UK PMCM team and ensuring that it is aligned with the wider UK business.
• Carry out and report on staff appraisals and performance development reviews.
• Recruitment to achieve budgeted and programmed team growth.
• Monitor and review team capability in the use of the required standards, processes and software tools and, with technical colleagues, identify training required and mentoring team members towards professional accreditation or equivalent.
• Identify opportunities to deliver additional services or enhance existing ones within iCRC.
• Promote the team's achievements within the team, PMCM, WSP UK and the wider business via targeted profile-raising activities.
• Develop and maintain excellent relationships ensuring repeat business and client satisfaction, internally and externally, seeking regular feedback on team performances. Ensure criticisms are positively converted into opportunities for improvement.
• Contribute to bids and marketing material.
• Contribute to the design of operational processes, systems, quality measurement processes and achievement of KPIs.
• Carry out audits of adherence to WSP Management and Quality processes and implement corrective measures where required.

Client/External focus

• Maintain strong colleague client relationships.
• Contribute to knowledge sharing in internal and external forums.
• Remain up to date with market and competitor knowledge.

People

• Inclusively lead people, clearly articulating the vision, defining responsibilities, delegating effectively and providing constructive feedback.
• Inspire and motivate departmental staff towards technical progression.
• Be self-motivated to take on a leadership role in project work with a clear focus on timeliness, quality and technical excellence.
• Managing people through change and develop succession plans.
• Create and support innovation.
• Deal with conflict appropriately.
• Work across cultures (e.g. international and/or multi-disciplinary projects), embracing diverse points of view.
• Acts ethically with fairness, honesty and integrity.
• Understands own strengths and impact, adapting behaviour according to different situations and individuals.

Business Focus

• Proactively influences Health, and Wellbeing including for example Safety by Design.
• Deliver successful commercial performance by clearly understanding and monitoring the area of work and ensure agreed targets are met.
• Be responsible for the quality of technical outputs to WSP standards including any specific UK client standards.
• Identify appropriately qualified staff to deliver projects withing the constraints of project budgets.
• Champion and mentor others in use of agreed systems and processes.
• Explore ways to add value and improve personal and team performance.
• Manage opportunities, risks and project changes/variations so that these deliver advantage to the business.
• Ensure budget utilization is met or exceeded.

Key Competencies

Mandatory Skills and Experience

• Act ethically with fairness, honesty and integrity
• You should be able to demonstrate proven experience within project management/design management, cost/commercial management or programme management/PMO delivery in relevant sectors.
• You should have a successful track record of delivery of multidisciplinary projects.
• You should be able to lead teams and lead the operational management of a team of 80+ staff.
• Comfortable leading engineering discussions and the experience and ability to understand, evaluate and explain complex technical issues to both technical and non-technical professionals including clients and internal & external design teams.
• Technical manager with management acumen and strong leadership skills.
• Open-minded and intellectually agile.
• A hard-working self-starter with initiative and ability to work within a team environment.
• Understand own strengths and impact, adapting behaviour according to different situations and individuals.
• You should have demonstrable experience of resource and project management.
• You will be aware of current and emerging practices and issues relevant to the PMCM discipline.
• Experience of liaison with clients, other professionals and design teams.
• You will have a professional manner and able to work effectively under pressure.
• Capacity to visit the UK as required for short visits.

Qualifications

• Educated to Bachelor / Master’s degree level in a related discipline
• Chartered status of an appropriate professional body.
• Seasoned professional with significant experience in project management, project delivery or in leadership in a consulting engineering environment.