Assistant Manager

5 days ago

Mumbai, India Peoplefy Full time

Hi All,


Greetings for the day


Urgently looking for a Assistant Manager- Ocean Import Operations with core experience in EXIM (Export & Import), Documentation. The candidate should have experience in Team handling.


This opportunity is with one of the well-known Freight forwarding company based out in Navi Mumbai.

Any qualification with 6+ years of experience.

Preferred Industry - Shipping/Logistics

Looking for a diversity candidate / Female candidate.

Please share your updated profiles at alisha.sh@peoplefy.com


PFB Job Description for Assistant Manager - EXIM Operations


  1. § Holding strong Shipping & Logistics domain Knowledge across Ocean, AIR and freight forwarding
  2. § Business Performance – contribute to business performance by the way of ensuring contribution margin across customers are profitable/positive.
  3. § Ensure the process has strong controls so there is no revenue leakage.
  4. § Ensure all processes are performed as per the agreed terms in Service Level Agreement – Timely & Accurate.
  5. § Ensure compliance to Performance Management Framework. Track and monitor other KPI's / Customer Satisfaction related to the process.
  6. § Focus on people’s engagement by motivating and coaching highly energized teams to deliver organizational outcomes with an owner’s mindset.
  7. § Ensure Standard Operating Procedures (SOP) and SLAs are maintained for all processes handled.
  8. § Maintain all relevant documentation -SOPs are kept updated for all activities done.
  9. § Have a continuous improvement mind-set; identify improvement in day-to-day process Eliminate waste; provide suggestions for automating processes to facilitate efficiency improvements.
  10. § Implement Cost Saving \ Value Addition Projects Identify & implement areas of service delivery improvement; give recommendations to responsible parties to ensure qualitative improvement in the service delivery.
  11. § Ensure best practice is shared among other teams in the Shared Service Center.
  12. § Stakeholder communication: Regularly participate and take necessary call \ discussions with Business Partners Timely & professional interaction with Business Partners \ Stakeholders Communicate & Co-ordination with other teams within SSC.
  13. § Ensure that all major risks are identified, documented and appropriately dealt with.
  14. § Actively participate in relevant business contingency testing.
  15. § Support other SSC’s during contingency procedures.
  16. § Good understanding on Productivity improvement and generating efficiencies

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