Senior Power Bi Support Engineer
2 months ago
Job Role :
We are looking for a Senior Power BI Support Engineer to join our team.
Ideal Candidate:
- Proven experience (4+ years) in Power BI development and support.
- Proven experience in providing technical support for Power BI or similar business intelligence tools.
- Strong understanding of data modelling, ETL processes, and data visualization principles.
- Strong problem-solving skills and the ability to diagnose and resolve complex technical issues.
- Familiarity with database management systems (DBMS), including Microsoft SQL Server, MySQL, or PostgreSQL.
- Excellent communication skills, both written and verbal, to interact effectively with technical and non-technical stakeholders.
- Ability to work independently and collaboratively in a fast-paced support environment.
- Familiarity with Azure DataLake, Azure Datafactory, Azure Databricks.
Responsibilities:
- Provide extended development support to clients on ad-hoc reporting requests.
- Collaborate with cross-functional teams to analyze complex database problems and develop effective solutions.
- Respond to support tickets and inquiries promptly, adhering to established service level agreements (SLAs).
- Perform database performance tuning, optimization, and monitoring to ensure optimal system responsiveness.
- Assist in database migrations, upgrades, and maintenance tasks, following best practices and minimizing downtime.
- Implement and maintain database security measures, including access controls and data encryption.
- Create and update documentation for support processes, troubleshooting procedures, and issue resolutions.
- Escalate critical issues to senior support engineers or development teams, ensuring timely resolution.
- Participate in on-call rotations for week-end support and incident management as required.
- Collaborate with clients and stakeholders to understand their database needs, provide guidance, and offer proactive recommendations.
- Stay current with industry trends and emerging technologies to continuously improve skills and knowledge.
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