Senior Sales Consultant- Interior

1 week ago

Bangalore Urban, India Urban Ladder Full time

Company Information:

A pioneer of quality furniture in India, Urban Ladder was founded in 2012 with a simple mission - to make a million homes beautiful. Since 2020, we have been a part of Reliance Retail and today, we are a one stop shop for all furniture and décor products in India with over 30,000 products from 150 brands delivering across 3000+ pin codes. With an omni-channel presence in all major cities in India, we make exceptional furniture more accessible to people and continue to thrive, helping people create inspiring homes. We are there to help our customers discover the joy of creating and building spaces that mirror who they are.

The UL Workplace: Magical Careers begin with great work that doesn't come with boundaries. Our people prefer to blaze a trail, instead of keeping the lights on. That’s because whether it’s sourcing, engineering, design, marketing, customer service or any of our teams, our work is always new, challenging, and up-to-the-minute.


Key Important Attributes of Sales Consultant:

Prerequisites of high performing sales consultant

  • Enthusiasm / Proactive and sharp Communication / Ability to build a connection with Customer / Sharp attitude / Sales Aptitude to handle any Customer query or objection.
  • Passionate for Sales, possessing strong convincing skills & turning around the Customer experience to be happy and positive.
  • Resilience, ability to listen & tackle any Customer situation patiently.
  • Keen focus on customer conversions and bookings through strong communication, trust building and customer first’ approach.
  • Have the ability to multitask, set priorities and manage time effectively.
  • Superior listening, verbal, and written communication skills.
  • Familiar with CRM & cloud telephony systems and practices.
  • Possess previous experience in customer facing roles, in consultative product or service selling, preferred candidates with previous experience in a sales/ pre sales role in an Interior Designing company OR experience of working in Retail / Cross industry / store sales + 5 years experience dealing with Indian consumers.


Key Requirements and Roles of Sales Consultant:

  • Consulting prospective customers looking for home interiors via call/ in person meetings into high potential clients by high level engagement, building brand trust by sharing UL Home Interiors USPs, understanding their requirements to the granular level details and driving conversions by ensuring Customer books for their Interior fitout with Urban Interiors.
  • Identify customers' home interior needs and requirements by prospecting and asking the right questions, clarify information, research every issue, and provide solutions and/or alternatives.
  • Probing customers by understanding minutest details, Customer profile, budget expectation,

design taste, any specific requirements to a theme.

  • Driving conversions of prospective Customers into high potential leads for Interior Designers,

by following a consultative selling approach.

  • Possess ability to convert 1st customer interactions into bookings by building high rapport over first call with prospective clients, building the brand trust by passing on the right message, brand USPs, product offerings.
  • Manage a large number of customer calls and discussions in a timely manner.
  • Follow up with potential customers in a timely manner if necessary.
  • Seize opportunities to upsell services when they arise and contribute to revenue increase.
  • Demonstrate an aptitude for sales, be able to ask and fixing up for the next meeting, handle

customer concerns leading to customer satisfaction.

  • Apply a superlative customer experience attitude to all interactions. Be able to establish a

positive rapport.

  • Communicate effectively and professionally in all forms of communication with internal and

external customers.


WHO YOU ARE If you are a people person and someone who likes talking to people, there wouldn't be a better role for you on the planet. If you get energized by selling a high quality product and ensuring superlative customer experience then this is the role for you

Previous Experience - Worked previously in a sales role in a B to C organization / Customer interaction / facing role with 3+ years of experience.

Industry Worked In - B-C Sales/ Interior Design /Retail / Real Estate.

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