Monitoring Engineer

1 day ago

Mumbai, India ITC Infotech Full time

Key Responsibilities:


  • Monitor server, network, and application health via SolarWinds, ManageEngine, and Zabbix platforms.
  • Administer and fine-tune monitoring tools to optimize alert configurations and thresholds
  • Respond to system alerts and perform initial diagnosis for incidents involving system availability, resource utilization, and performance
  • Execute basic OS administration tasks across Windows/Linux environments
  • Work with cross-functional teams to escalate critical issues and perform root cause analysis
  • Create and maintain dashboards, event logs, and performance reports for capacity planning
  • Develop automation scripts and schedules for routine checks and remediation
  • Ensure all systems meet defined SLAs and performance benchmarks
  • Document monitoring procedures, escalation flows, and corrective actions taken
  • Proficiency in SolarWinds, ManageEngine OpManager, and/or Zabbix monitoring platforms
  • Solid understanding of Windows and Linux server administration (basic config, service health, patching)
  • Experience with SNMP, WMI, ICMP, and log file analysis
  • Knowledge of system performance metrics, alert tuning, and event correlation
  • Scripting experience (PowerShell, Bash, Python) is a plus
  • Strong troubleshooting skills with a proactive approach to incident resolution
  • Excellent collaboration and communication skills
  • 2–12 years’ experience in systems monitoring or NOC roles

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