Incident Coordinator
1 week ago
Incident Coordinator Location: Noida Experience: 1-2 years Employment Type: Full-time Shift: 24x7 Rotational ShiftsAbout the RoleWe are seeking a proactive and detail-oriented Incident Coordinator (L1) to join our team supporting Genpact. The role involves monitoring system alerts, managing incident tickets, coordinating with internal and external teams, and ensuring timely resolution of IT issues as per standard operating procedures (SOPs).Key ResponsibilitiesMonitor system alerts and generate corresponding incident tickets.Log and update tickets accurately in the system, maintaining detailed notes throughout the incident lifecycle.Collect and share system logs as per SOPs with L2 / Incident Management teams.Coordinate and follow up with internal teams for ticket updates and action items.Log tickets with external service providers and facilitate communication between stakeholders.Host and manage conference bridges for critical incidents with all concerned parties.Raise and manage change tickets using defined templates.Coordinate with ISPs / OEM Field Engineers (FEs) for site access, approvals, and logistics.Oversee RMA (Return Material Authorization) process — including arrival and return coordination.Execute service requests (SRs) in line with SOPs.Generate and share periodic reports with relevant teams.Qualifications & SkillsEducation:Technical Graduate OR 3-year Diploma in Electronics & Telecommunication / Computer EngineeringOR Graduate with 1-2years of relevant IT support coordination experience (ITES/BPO preferred)Certifications:ITIL v3 or v4 Foundation – Trained / Certified candidates preferredSkills:Strong communication and coordination skillsExperience in ticketing tools and ITSM processesAbility to multitask and work effectively in 24x7 operations
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Incident Coordinator
6 hours ago
Noida, India TECEZE Full timeJob Title: Incident Coordinator Location: Noida Experience: 1-2 years Employment Type: Full-time | Immediate Joiner Job Summary: We are seeking a proactive and detail-oriented Incident Coordinator to join our IT Operations team in Noida. The ideal candidate will be responsible for monitoring alerts, managing incident tickets, coordinating with technical...
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Incident Coordinator
7 hours ago
Noida, India TECEZE Full timeJob Title: Incident CoordinatorLocation: NoidaExperience: 1-2 yearsEmployment Type: Full-time | Immediate JoinerJob Summary:We are seeking a proactive and detail-oriented Incident Coordinator to join our IT Operations team in Noida. The ideal candidate will be responsible for monitoring alerts, managing incident tickets, coordinating with technical teams and...
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Incident Coordinator
1 day ago
Noida, India TECEZE Full timeJob Title: Incident CoordinatorLocation: NoidaExperience: 1-2 yearsEmployment Type: Full-time | Immediate JoinerJob Summary:We are seeking a proactive and detail-oriented Incident Coordinator to join our IT Operations team in Noida. The ideal candidate will be responsible for monitoring alerts, managing incident tickets, coordinating with technical teams and...
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Incident Coordinator
2 days ago
Noida, India TECEZE Full timeJob Title: Incident CoordinatorLocation: NoidaExperience: 1-2 yearsEmployment Type: Full-time | Immediate JoinerJob Summary:We are seeking a proactive and detail-oriented Incident Coordinator to join our IT Operations team in Noida. The ideal candidate will be responsible for monitoring alerts, managing incident tickets, coordinating with technical teams and...
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Incident Coordinator
7 days ago
Noida, India TECEZE Full timeIncident Coordinator Location: Noida Experience: 1-2 years Employment Type: Full-time Shift: 24x7 Rotational Shifts About the Role We are seeking a proactive and detail-oriented Incident Coordinator (L1) to join our team supporting Genpact . The role involves monitoring system alerts, managing incident tickets, coordinating with internal and external teams,...
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Incident Coordinator
1 week ago
Noida, India TECEZE Full timeIncident Coordinator Location: Noida Experience: 1-2 years Employment Type: Full-time Shift: 24x7 Rotational Shifts About the Role We are seeking a proactive and detail-oriented Incident Coordinator (L1) to join our team supporting Genpact . The role involves monitoring system alerts, managing incident tickets, coordinating with internal and external teams,...
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Incident Coordinator
4 days ago
Noida, India TECEZE Full timeIncident CoordinatorLocation: NoidaExperience: 1-2 yearsEmployment Type: Full-timeShift: 24x7 Rotational ShiftsAbout the RoleWe are seeking a proactive and detail-oriented Incident Coordinator (L1) to join our team supporting Genpact. The role involves monitoring system alerts, managing incident tickets, coordinating with internal and external teams, and...
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Incident Coordinator
1 week ago
Noida, Uttar Pradesh, India TECEZE Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Title:Incident CoordinatorLocation:NoidaExperience:1-2 yearsEmployment Type:Full-time | Immediate JoinerJob Summary:We are seeking a proactive and detail-orientedIncident Coordinatorto join our IT Operations team in Noida. The ideal candidate will be responsible for monitoring alerts, managing incident tickets, coordinating with technical teams and...
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Incident Coordinator
1 week ago
Noida, India TECEZE Full timeIncident CoordinatorLocation: NoidaExperience: 1-2 yearsEmployment Type: Full-timeShift: 24x7 Rotational ShiftsAbout the RoleWe are seeking a proactive and detail-oriented Incident Coordinator (L1) to join our team supporting Genpact . The role involves monitoring system alerts, managing incident tickets, coordinating with internal and external teams,...
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Apply Now: Incident Coordinator
7 days ago
Noida, India TECEZE Full timeJob Description Job Title: Incident Coordinator Location: Noida Experience: 1-2 years Employment Type: Full-time | Immediate Joiner Job Summary: We are seeking a proactive and detail-oriented Incident Coordinator to join our IT Operations team in Noida. The ideal candidate will be responsible for monitoring alerts, managing incident tickets, coordinating...
