Software Engineer
4 weeks ago
Skills
SAP Ariba P2P-1
Experience (Years)
1 (Min) - 6 (Max)
City : Bangalore
Description
Exp -1 to 3 Years
Skill - SQL Java Support or SAP Ariba
Work Loc- Bangalore (Work from Office)
Rotational shifts (24/7 Shift)
1+ yrs exp in SQL+JAVA support, U3 band, If SAP Ariba skilled resources are not available, they are still good to go with SQL+Java support resources with Support experience
Job Description
- Overview The primary function of the Technical Support Engineer is to use technical and product expertise to support customers experiencing complex issues on the SAP Ariba applications.
- The Technical Support Engineer delivers an exceptional customer experience by: ¿ Using knowledge of SQL and Java to troubleshoot and resolve issue
- Focusing on customer service, including frequent, high quality communication Duties and Responsibilities
- Provide direct technical assistance with customers via phone and email
- Own and manage concurrent Service Requests in a ticketing system
- Provide ongoing and timely communication to customers regarding the status of their requests Troubleshoot customer issues to resolution
- Create internal/external content for SAP Ariba¿s User Community and internal knowledgebase
- Collaborate with and develop strong working relationships with cross functional, global teams Liaise with customers and Product Engineering to identify, prioritize, and resolve reported system defects
- Provide on call support during evenings and weekends as required by a rotational schedule Demonstrate a high level of expertise with product functionality; continue developing core product skill set as new innovations are released
- Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible
- All other duties as assigned
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