Reservation Associate

 Job Description:

We are a well-established hospitality group in Goa, looking to hire a Reservation Associate (or Reservation Executive, depending on experience) to join our team at our South Goa location.

This is an exciting opportunity for energetic and customer-focused individuals who are passionate about the hospitality industry and want to be part of a growing team. We are specifically inviting applications from candidates currently residing in Goa, ideally from areas close to South Goa.

 What You’ll Do:

• Handle reservation inquiries via phone, email, and other booking platforms
• Enter and update booking details accurately in the system
• Provide clear and professional communication to guests regarding rates, availability, and packages
• Coordinate with internal teams (Front Office, Sales, etc.) to ensure smooth guest experiences
• Maintain up-to-date reservation records and generate required reports
• Deliver prompt, courteous responses to all guest queries
• Follow industry-standard reservation protocols and systems

 What We’re Looking For:

• Prior experience in hotel reservations/front office preferred
• Freshers with strong communication skills and a positive attitude are welcome to apply
• Excellent verbal and written English communication
• Strong email etiquette and confident telephone handling
• Comfortable using computer systems; familiarity with hotel software is a plus
• Must be based in Goa (South Goa preferred) and available for full-time on-site work

 Location:

• South Goa (Exact location shared with shortlisted candidates)