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Incident Manager

3 months ago

Chennai, India SRM Technologies Full time

Dear Candidate/ Connections,


Looking for Immediate Joiners for Incident Management Engineer Position.


About SRM Tech:

A global IT services company specializing in automotive technologies, digital transformation, and product engineering. We provide technology consulting, platform development, data analytics, AI/ML, cloud and infrastructure, embedded software, and design to manufacturing product solutions for various industries and enterprises across North America, Japan, Europe, and India.

As we continue to expand, we're seeking passionate and talented individuals across our global offices to join our dynamic teams. At SRM Tech, we believe in the power of collaboration, smart work, and innovation to drive transformative impact for our customers and the broader technology community. If you resonate with our values and goals, join us and embark on a journey of unparalleled career growth and fulfilment.


Job Description:


Requirements:


  • Bachelor’s degree
  • 5+ years of experience in a technical organization (preferred SaaS), preferably in a IT Service Management, Technical Operations, or Incident Management role
  • Demonstrated capacity to deliver results within a matrix organizational structure by fostering a culture of continuous improvement and innovation.
  • Must have a record of driving projects to improve operations and support-related processes and basic technical support experience.
  • Excellent English written and oral communication skills, experience working with USA-based team members, hours may need to be adjusted to overlap with US EST
  • Team player with positive attitude, enjoys working with others
  • Willingness and ability to learn quickly
  • Multitasking and organizational skills, attention to detail
  • Ability and experience in working with senior managers
  • Ability to work in a fast-paced environment
  • Experience driving production incident resolution, root cause analysis, post mortem.
  • Ability to present data in the form of reports and/or dashboards, and experience using data to make decisions.
  • Experience with ServiceNow and spreadsheets (Excel or Google Sheets)
  • ITIL Incident Management Certification preferred, including exposure to Change Management, Configuration Management, Problem management, Release Management
  • Advantage: Experience working with incident management tools, Datadog, Google Data Studio, or Tableau. Familiarity with Jira and Confluence.
  • Advantage: Experience with integrations and scripting, for example JavaScript, Python, Google AppScript.