Customer Support Specialist

6 days ago

Gurugram, India RMX Industries Pvt. Ltd. Full time

About the company:

RMX Industries is seeking a results-driven Marketing Manager to lead and execute strategic marketing initiatives. The Marketing Manager will be responsible for developing and executing comprehensive marketing strategies, encompassing a wide range of activities such as digital marketing, outdoor campaigns, print media, exhibitions, and events. This role involves strategic planning, budget management, and collaboration with cross-functional teams to ensure cohesive and impactful brand communication.


Job Summary:

We are seeking a dedicated and experienced Customer Support Specialist to join our dynamic team. The ideal candidate will have a strong background in customer service, with specific experience in cold calling and working in a BPO (Business Process Outsourcing) environment. This role requires excellent communication skills, a proactive approach to problem-solving, and the ability to handle a high volume of customer interactions.


Key Responsibilities:

  • Customer Interaction: Handle inbound and outbound customer calls with professionalism and empathy, ensuring a high level of customer satisfaction.
  • Cold Calling: Conduct cold calls to potential customers to introduce products , qualify leads, and generate interest.
  • Issue Resolution: Address and resolve customer inquiries and complaints in a timely and effective manner, escalating issues to higher levels when necessary.
  • Product Knowledge: Maintain a thorough understanding of the company's products, services, and policies to provide accurate information to customers.
  • Documentation: Accurately document customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
  • Team Collaboration: Work closely with other team members and departments to ensure a seamless customer experience.
  • Performance Metrics: Meet and exceed performance targets and KPIs related to customer satisfaction, call handling, and sales.
  • Continuous Improvement: Participate in training sessions and team meetings to stay updated on product knowledge, company policies, and best practices in customer support.


Qualifications and skills:

  • 2-3 years of experience in customer support, with specific experience in cold calling and a BPO environment.
  • High school diploma or equivalent; a degree in a related field is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Proficient in using customer support software, CRM systems, and other relevant tools.
  • Customer-oriented with a positive attitude.
  • Proactive and self-motivated with a strong work ethic.

  • Customer Support Specialist

    6 days ago

    Gurugram, India RMX Industries Pvt. Ltd. Full time

    About the company:RMX Industries is seeking a results-driven Marketing Manager to lead and execute strategic marketing initiatives. The Marketing Manager will be responsible for developing and executing comprehensive marketing strategies, encompassing a wide range of activities such as digital marketing, outdoor campaigns, print media, exhibitions, and...

  • Customer Support Specialist

    6 days ago

    Gurugram, India RMX Industries Pvt. Ltd. Full time

    About the company: RMX Industries is seeking a results-driven Marketing Manager to lead and execute strategic marketing initiatives. The Marketing Manager will be responsible for developing and executing comprehensive marketing strategies, encompassing a wide range of activities such as digital marketing, outdoor campaigns, print media, exhibitions, and...

  • Customer Support Specialist

    1 month ago

    Gurugram, India NIIT Full time

    About the company:NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of...

  • Customer Support Specialist

    1 month ago

    Gurugram, India NIIT Full time

    About the company:NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of...

  • Customer Support Specialist

    1 month ago

    Gurugram, India NIIT Full time

    About the company: NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array...

  • Customer Support Specialist

    1 month ago

    Gurugram, India noon Full time

    Customer Experience Specialist About noonnoon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering regional talent and businesses to meet the full range of consumers' online needs.noon operates without boundaries; we are...

  • Customer Support Specialist

    1 month ago

    Gurugram, India noon Full time

    Customer Experience Specialist About noon noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering regional talent and businesses to meet the full range of consumers' online needs. noon operates without boundaries; we are...

  • Customer Care Executive

    3 weeks ago

    Gurugram, Haryana, India Aegis Customer Support Services Private Limited Full time

    **Hiring for Outbound process** Minimum qualification - Graduation Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 2.8lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid sick time - Provident...

  • Support Specialist

    2 months ago

    Gurugram, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job Summary We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will provide customer...

  • Support Specialist

    2 months ago

    gurugram, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job Summary We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will provide customer...

  • Support Specialist

    15 hours ago

    gurugram, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job Summary We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will provide customer...

  • Support Specialist

    2 weeks ago

    Gurugram, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job Summary We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will provide customer...

  • Support Specialist

    2 months ago

    Gurugram, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job Summary We are seeking a highlymotivated individual to join our team as an EUC Corporate HardwareCoordinator and Customer Support Specialist. In this role you willbe responsible for managing hardware activities for all GEO regionsincluding coordination of hardware returns shipments replacementsetc. Additionally you will provide customer support and...

  • Support Specialist

    2 weeks ago

    Gurugram, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job Summary We are seeking a highlymotivated individual to join our team as an EUC Corporate HardwareCoordinator and Customer Support Specialist. In this role you willbe responsible for managing hardware activities for all GEO regionsincluding coordination of hardware returns shipments replacementsetc. Additionally you will provide customer support and...

  • Support Specialist

    4 weeks ago

    gurugram, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job Summary We are seeking a highlymotivated individual to join our team as an EUC Corporate HardwareCoordinator and Customer Support Specialist. In this role you willbe responsible for managing hardware activities for all GEO regionsincluding coordination of hardware returns shipments replacementsetc. Additionally you will provide customer support and...

  • Support Specialist

    2 months ago

    Gurugram, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job Description Job Summary We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will...

  • Support Specialist

    2 weeks ago

    Gurugram, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job Description Job Summary We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will...

  • Customer Care Executive

    2 months ago

    Gurugram, Haryana, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    **Hiring for Voice Process** Minimum qualification - Graduate Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 3.5lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹12,000.00 - ₹30,000.00 per month **Benefits**: - Paid sick time - Paid time...

  • Customer Care Executive

    3 days ago

    Gurugram, Haryana, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    **Hiring for Voice Process** Minimum qualification - Graduate Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 3.5lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹12,000.00 - ₹30,000.00 per month **Benefits**: - Paid sick time - Paid time...

  • Customer Support Associate

    3 weeks ago

    Gurugram, Haryana, India Lifegrowtion Full time

    Job Description: - Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities Role is to handle customers queries its not an target based Regards Lifegrowtion consultancy **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per...