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API & Integration - Support Engineer

5 months ago

Bengaluru, India Airbus Full time

Skills Required:

Mulesoft (Mandatory hands-on)

Java (Knowledge on any programming language python (any one mandatory)

Sales force, FTP , SFTP, JMS, Etc

RESTful/SOAP


Your Role:


As a member of the API & Integration Support team, your responsibility is to answer customer support requests regarding their API, proxy APIs on API gateways and Integration flows. You will work closely with the development team to solve issues and relay user feedback to the team. To be successful, you must have a customer oriented mindset and knowledge of the core API and Integration principles. This role will involve some travel for business from time to time and as such you must be able to travel accordingly. This job requires from you constant awareness of the compliance risks we face in day-to-day responsibilities. Your continuous commitment to act with integrity with each other, with your communities, business partners and suppliers is the foundation of your success and sustainable growth. The commitment to integrity is supported by your adherence to all internal policies and procedures that govern business activities. Compliance with these policies will also protect Airbus reputation and brand, some of our most strategic and important assets.

Your Responsibilities/Tasks

● Work in a small and self-sufficient multi-disciplinary team responsible for product support

● Assist users of the API & Integration Platform

● Be in charge of answering support tickets

● Work closely with the Service Delivery Manager to identify improvements

● Propose improvements of the platform through features and automation based on his/her experience and the feedback he/she gets from users

● This role will involve working in CET and IST time zone as per project requirements Qualifications Must have

● User oriented mindset

● Problem solving skills

● Experience in API development and Integration

● Exposure in middleware solutions on Mulesoft

● Knowledge on Any Point Exchange, Anypoint Studio, DataWeave, Connectors, MUnit, App specific connectors, CXF, Mule ESB, CloudHub, AMC, API Gateway

● Experience with designing and implementing APIs, RESTful and SOAP-based Web-services

● Strong coding abilities using JAVA or Python and related frameworks.

● Knowledge in Development tools: source control, scripting (linux or windows), IDE (Anypoint studio, Eclipse, Atom, PyCharm, VisualStudioCode)

● Knowledge of ITSM tools, preferably ServiceNow

● Experience in maintaining and updating a complex knowledge base

● Unwavering commitment to operational security and best practices

● Good communication Skills and experience in customer interactions

● Experience in international work environment Nice to have

● Knowledge in some of the following tools : Jira, Confluence, Github, Jenkins

● Former experience as a support Engineer

● Familiarity with Cloud principles .

● Advanced level of French would be a bonus .

● Skills on Amazon Web Services would be a plus .