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Transition Manager

3 months ago

Bengaluru, India Wipro Full time

Location: Bangalore/Pune


Role Purpose

The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan.

Do

  • Ensure effective transition as per project plan and timelines
  • Implement transition plans and register new transitions - calendar and spreadsheet on the system
  • Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager
  • Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution
  • Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts
  • Schedule required meetings as directed by the Transition Manager and document meeting minutes
  • Conduct data extraction of hours spent per transition and tracking against planned budget
  • Assist the transition lead in the assessment of technology transition proposals as and when required
  • Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks
  • Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer
  • Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues


  • Prepare timely and accurate reports and dashboards as required by the stakeholders
  • Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs
  • Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
  • Track and follow up with relevant stakeholder for timely updation and data management of transition parameters
  • Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts
  • Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition


  • Stakeholder management
  • Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition
  • Provide timely assistance in case of an escalation and support resolution of escalations/ issues
  • Stakeholder Interaction
  • Stakeholder Type
  • Stakeholder Identification
  • Purpose of Interaction
  • Internal
  • Transition & Quality Head
  • Strategy and Governance
  • Functional Heads
  • Transition Solution Review assumptions and commitments, project execution
  • Delivery Teams
  • Transition projects
  • CIS, Risk & Compliance
  • Immigration policy and framework, compliances
  • Holmes Engineering
  • Deployment of technology
  • Clients/ Potential clients
  • Transition and showcase of transition capability
  • Display
  • Lists the competencies required to perform this role effectively:
  • Functional Competencies/ Skill
  • Domain Expertise - Knowledge of various tools and statistical analysis methodology- Excel, Running Macros, Report Generation, Dashboards, WFM, 1X, HAD tools - Competent
  • Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Foundation
  • Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect- Competent
  • Business Knowledge - Understand the DO&P process and workflow, key terms and performance and financial parameters - Competent
  • Competency Levels
  • Foundation
  • Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
  • Competent
  • Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
  • Expert
  • Applies the competency in all situations and is serves as a guide to others as well.
  • Master
  • Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
  • Behavioral Competencies
  • Analytical Skills
  • Execution Excellence
  • Managing Complexity
  • Handling Pressure
  • Client centricity
  • Passion for results
  • Stakeholder Management
  • Deliver
  • No.
  • Performance Parameter
  • Measure
  • Customer Centricity
  • CSAT (PCSAT & ACSAT top 2 Box) % / NPS
  • Adherence to Program plan/charter specifically on services transition - Schedule, Quality, Efforts/Costs
  • Adherence to all customer contractual commitments related to Services transitions
  • Adherence to Services transition norms on all key performance metrics
  • Presales & Delivery Excellence
  • 100% compliance in Integrated Transition Framework (ITF) in all Solution Proposal construct
  • Demonstrate One Wipro by 100% usage of Integrated Transition framework
  • Integrated transition (across all LOBs) planning and status reporting to Internal management and customer using Digi-Q
  • Process Exceptions to be minimized by 100% compliance to the ITF
  • Transition Management