Customer Support Associate

4 weeks ago

Noida, India Gateway Search Full time

We have been retained by a Global client - based on IT industry to hire a Associate Customer Support (E-Care).


We are currently seeking exceptional talent with experience in international (US/UK) voice and chat, having work experience in Tier 1 companies and you will be responsible for providing exceptional customer service and owning the experience with a primary focus on handling inbound and outbound calls, conducting sales and service for customers.

Job Location: - Bangalore and Noida.

  • Should be willing to work from office from the day of onboarding and US shift hours. (India Night hours)
  • Both side cab facility provided till 35km.

Preferred Candidate Profile:

  • 3+ years’ experience in a customer-facing or sales environment, experience handling inbound/outbound calls, voice & chat working with US process.
  • Exemplary oral and written communications / comprehension skills in English.
  • Background in a customer focused or problem-solving environment
  • Promotes and sells products and services to customers
  • Ability to work independently without direct, onsite supervision
  • Proficient in working with several computer applications and databases, managing through multiple
  • systems programs and screens simultaneously
  • Strong customer focus, problem solving skills, and time management skills
  • Experience in complaint handling and resolution
  • Ability to meet and exceed monthly performance targets
  • Proficient PC Windows-based computer skills. Experience in Microsoft Suite of products
  • Minimum typing speed 35+ WPM


Interview/Selection process: -

  • Candidates will undergo Online assessment, with those meeting the requirements going forward.
  • Graduation is mandatory (No distance / Correspondence / Open University candidates aren’t eligible)

if you are interested, kindly share your CV at ankita.srivastava@gateway-search.com

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