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Functional Consultant

4 weeks ago


Pune, India LTIMindtree Full time

Job Title:- Functional Consultant (Microsoft Dynamics CRM)Work Location:- LTIM Pan IndiaExperience:- 5+ YearsNotice Period:- Immediate JoinerJob description:- ResponsibilitiesShould have3 years of indepth experience and practical knowledge of core Microsoft Dynamics CRM/365 modules.Should have good exposure in other areas of project execution like Customer facing, analysis, consulting, documentation, implementation, development and support of Business Solutions.Minimum 3 years of experience as a functional consultantMinimum 3 years of experience in Technical Support.Should have Customer Service module experienceExperience of implementing OmnichannelStrong analytical, research and troubleshooting skills needed to identify RCAShould be able to configure, install and troubleshoot Server and identify problems by reading platform trace logs and provide the solution.Highly confident with providing support and training to usersFamiliar with Strong on MS CRM Sales, Service and Marketing modulesDemonstrated ability to effectively communicate technical issues and resolve problems.Should understand incident and service requests and make sure SLA's are maintainedGood Communication is must, Should be in position to address users questions/how toWorking on the Agile or Waterfall approach depending on the business requirementsBasic knowledge of the Power Platform (Power Apps, Flow, Power BI) and good understanding of Dynamics 365 Common Data Model and Common Data ModelQualificationKnowledge and understanding of some or all areas within Customer Engagement including Field Services, and Project Service AutomationMS CRM configuration knowledgeApplication integrations knowledge with MS CRMCertified in MS DynamicsKnowledge of DevopsSSRS reporting services experience