Tele Sales Officer

2 days ago

Greater Delhi Area, India NuTaste Group Full time

About the Role

The Tele Sales Officer at NuTaste will play a crucial role in maintaining strong relationships with existing customers by assisting them with placing refill orders, product queries, and gathering valuable feedback. This role is essential for driving repeat business, promoting new products, and ensuring client satisfaction through excellent communication and personalized service.

Duties & Responsibilities

Order Refill Coordination:

  • Proactively reach out to clients to place refill orders for NuTaste products.
  • Achieve monthly sales target for revival and retention business.
  • Ensure timely processing of recurring orders to avoid supply gaps.

Customer Relationship Management:

  • Act as the primary point of contact for customers, ensuring seamless communication and support.
  • Build trust with clients to obtain crucial business information, such as festival orders and bulk purchasing plans.

Client Support:

  • Assist clients with product-related queries, order tracking, and delivery status.
  • Address and resolve any concerns or issues clients may have, escalate issues to the concerned department, if required.
  • Collect consumer feedback on product performance, quality, and satisfaction.

Upselling/Cross-selling:

  • Introduce and pitch new products to clients, emphasizing their unique features and benefits.
  • Identify client needs and suggest tailored/standard solutions from NuTaste's product range.

Qualifications and Experience

  • Languages: Fluent in both Hindi and English (written and spoken).
  • Experience: 1-3 years in a call center tele sales process, preferably within the food tech or FMCG industry.
  • Communication: Excellent verbal and interpersonal communication skills.
  • Sales Oriented: Ability to convince customer, upsell, and identify sales opportunities.
  • Customer-Centric: Strong focus on customer experience and relationship building.
  • Proactive & Organized: Capable of managing multiple clients and tasks efficiently.
  • Tech Savvy: Comfortable using CRM software, call management tools, and MS Office

KPIs

  • Monthly refill orders achieved from existing customers.
  • Customer satisfaction score based on feedback and issue resolution.
  • New product sales generated through proactive pitching.
  • Client retention and repeat business rate.
  • Quality and timeliness of feedback gathered from clients.

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