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Business Continuity Manager
3 weeks ago
Location - Pune/Mumbai
Interested candidates please share your resumes to Sneha.Das@capita.com
Key Purpose
- the design of the Group’s Resilience (GR) strategy encompassing property, people, technology, and supplier resilience disciplines and implement across Capita.
- the design and implementation of Business Continuity Management, Business Resilience, Incident Management and other related frameworks as required.
- subject matter expertise, overseeing and supporting the business in implementing and embedding these frameworks
- the business with exercising, incident response and planning.
- the business during Business incidents and facilitate incident management processes / calls.
- bids and acquisitions through specialist advice.
- risks and effectively manage them through governance and reporting.
- with partners across Capita e.g., Group Property, IT Major Incident Mgmt (IT MIM) and develop relationships to support the embedding of process and procedures.
- client contractual obligations are met including ISO 22301 certification
- with Resilience Assurance teams to improve resilience in the business
Skills, Knowledge & Experience
Proven experience of delivering 1LOD/2LOD Business Continuity / Resilience ideally within a regulated environment
Thorough understanding of incident and crisis management best-practice
Experience of delivery across both private and public sectors is desirable
At least 3 years’ experience of business continuity
- knowledge of the key business functions (e.g., operations, sales, marketing, finance, corporate governance) and an understanding of the key crisis management risks and controls in these areas.
- management knowledge and experience, using fundamental risk management concepts and methodologies
- detailed knowledge of the standards (ISO, BCI), tools and techniques of business continuity
BC/Crisis related qualification preferred
- track record of effective people management
- to work effectively with senior managers, operational and IT staff to ensure they deliver requirements in accordance with the standards
High standard of analytical, organisational, and planning skills and resource management together with ability to problem solve, prioritise effectively and to deliver results.
Significant understanding of large projects and the likely risk issues that may affect project delivery and financial impacts
Capability to translate complex concepts/ requirements into practical business solutions
Commercial understanding
Good challenging and investigative skills
Strong communication (including report writing), challenging, investigative, influencing and presentational skills, with senior management and in formal committee settings.
Ability to work with staff at all levels
Ability to or experience of working with Clients
A self-motivated individual with the ability to drive and develop the role and assist management in ensuring that the business is controlled, compliant and well managed.
A helpful and positive manner, with an optimistic, open, pragmatic, and flexible approach to change.
Flexibility and ability to work in a multinational and multicultural environment.
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