Information Technology Help Desk Technician
3 days ago
Job Title: IT Service Desk TechnicianReports To: Senior Manager, IT SupportEmployment Type: Full-TimeTimings : 11.30 am to 8.30 pm IST (Can extend upto 10.30 pm in case of meetings/issues)The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technologystacks. With both consulting and products, our expertise can help our customers save time andmoney as they move from strategic Clinical & Quality management all the way to widespreadand profitable commercialisation.Job OverviewIn this customer-facing role, the IT Service Desk Technician will play a key role in supporting ourclients as the primary point for service calls and emails, tackling common and challengingissues. The role will also provide top-tier customer service and subject matter support in anon-site and/or remote environment. This position will provide troubleshooting and technicalexpertise to drive high first-call resolution.Responsibilities and Duties:Initial point of contact for all IT-related incidents and requestsWork within the ticketing system to provide clients with timely and meaningful updatesTroubleshoot IT-related issues remotely or in person and escalate any unsolved issuesImage laptops (Windows OS and MacOS) and customise with company applicationsSupport both Windows and Mac systemsDocument IT procedures, create runbooks and reportsContinually improve IT support processesOnboard and offboard users on multiple platformsTrain new hires on policies, procedures and technical skillsSupport with conference room AVTroubleshoot printers and Wired/Wireless networksOther duties, project work and responsibilities as assignedRequirements:3+ years of experience with troubleshooting end-user issues and processing service requests as part of a service desk teamExperience working in an IT Service Management platform or Help Desk ticketing systemSenior or Team Lead experience in a Managed Service Provider (MSP) environment is a plusExperience with documentation and procedure designTechnical certifications and/or related college coursework/degree (CompTIA, ACMT, HDI) are a plusStrong knowledge of Windows OS and Mac OSStrong knowledge of end-user hardware (PCs, office peripherals, Android/iOS devices)Experience in the following systems (Office 365, Okta, Zoom, SharePoint, CrashPlan, Druva InSync, CrowdStrike, Mimecast, DocuSign)Excellent customer service, communication and interpersonal skillsAble to travel and work at customer sites as needed
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Information Technology Help Desk Technician
3 days ago
India Celito Tech, Inc. Full timeJob Title: IT Service Desk Technician Reports To: Senior Manager, IT Support Employment Type: Full-Time Timings : 11.30 am to 8.30 pm IST (Can extend upto 10.30 pm in case of meetings/issues) The Celito Team The Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can...
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India Celito Tech, Inc. Full timeJob Title: IT Service Desk Technician Reports To: Senior Manager, IT Support Employment Type: Full-Time Timings : 11.30 am to 8.30 pm IST (Can extend upto 10.30 pm in case of meetings/issues) The Celito Team The Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can...
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Information Technology Help Desk
1 day ago
India Parrot CTFs Full timeCompany Description Parrot CTFs delivers modern cybersecurity training through hands-on learning via an advanced Capture the Flag (CTF) platform, complemented by comprehensive cybersecurity services. The platform features over 150 real-world challenges and vulnerable lab machines, covering specialized tracks such as Web Exploitation, Active Directory,...
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Information Technology Help Desk
15 hours ago
India Parrot CTFs Full timeCompany Description Parrot CTFs delivers modern cybersecurity training through hands-on learning via an advanced Capture the Flag (CTF) platform, complemented by comprehensive cybersecurity services. The platform features over 150 real-world challenges and vulnerable lab machines, covering specialized tracks such as Web Exploitation, Active Directory,...
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Information Technology Help Desk
3 days ago
India Parrot CTFs Full timeCompany Description Parrot CTFs delivers modern cybersecurity training through hands-on learning via an advanced Capture the Flag (CTF) platform, complemented by comprehensive cybersecurity services. The platform features over 150 real-world challenges and vulnerable lab machines, covering specialized tracks such as Web Exploitation, Active Directory,...
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Information Technology Help Desk Technician
6 days ago
India Celito Tech, Inc. Full timeJob Description Job Title: IT Service Desk Technician Reports To: Senior Manager, IT Support Employment Type: Full-Time Timings : 11.30 am to 8.30 pm IST (Can extend upto 10.30 pm in case of meetings/issues) The Celito Team The Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products,...
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India Parrot CTFs Full timeJob Description Company Description Parrot CTFs delivers modern cybersecurity training through hands-on learning via an advanced Capture the Flag (CTF) platform, complemented by comprehensive cybersecurity services. The platform features over 150 real-world challenges and vulnerable lab machines, covering specialized tracks such as Web Exploitation, Active...
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India Parrot CTFs Full timeCompany Description Parrot CTFs delivers modern cybersecurity training through hands-on learning via an advanced Capture the Flag (CTF) platform, complemented by comprehensive cybersecurity services. The platform features over 150 real-world challenges and vulnerable lab machines, covering specialized tracks such as Web Exploitation, Active Directory,...
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IT Help Desk
1 day ago
All India RKJ Electric Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAs an IT Help Desk / Support Engineer, your role will involve providing technical support to employees and ensuring the smooth functioning of IT systems. You will be responsible for troubleshooting hardware, software, and network issues, as well as maintaining the IT infrastructure for daily operations. Key Responsibilities: - Provide first-level support for...
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Help Desk Analyst
3 weeks ago
India ALIANDO Full timeJob Title: Help Desk Analyst Department: Managed Services Position Type: Full Time Location: India Remote Company Overview: ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended...
