Content & Communication Manager

3 weeks ago

Thane, India Response Informatics Full time

Responsible for Managing the Customer Communication and Content across the organization for a Insurance major.

Experience :

Ideal candidate would be from General Insurance Industry, leading Customer Communication

Graduate / Postgraduate. 10+ years’ experience

Masters in Communication / Language, would be a preferred qualification

Preferably trained in Plain Simple Language (B1) writing.


Behavioral Skills Behavioral Traits

Execution 1. Prioritize work and look for best practices to achieve excellent results


2. Determined when facing difficulties


Proactivity 1. Accountable and proactive in satisfying customer needs

2. Proactive for learning opportunities and ways to grow


Decision Making


1. Make things simple for customers

2. Use data to quickly make right decisions

3. Identify key stakeholders and involve them in making decisions


Adaptability Adapt quickly to changes

People

Empowerment


1. See through customers' perspective and act with empathy and care

2. Build relationships based on trust and collaboration, living company values

Teamwork 1. Build relationships based on trust and collaboration living the company values


2. Share and seek feedback in order to develop and grow

Openness 1. Search for new ways to improve customer experience


2. Be courageous, curious, willing to experiment and learn from mistakes


Inclusion 1. Listen to, and value diverse opinions


2. Think about leveraging technology to explore solutions to problems


Asia Regional Office –Job Description

• Communication expert who can simplify insurance communication and

content

• Exceptional Communication & Presentation Skills

• A blend of communication skills with design capabilities would provide a

cutting edge to fulfil this role

• Able to influence Stakeholders and the C-Suite

• Experience in working with / implementing CCM (Customer

Communication Management) software

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