Workspace Engineer

2 months ago

Bengaluru, India Universal Technology Solutions (UEBIZ) Full time

Workspace Engineer - Azure (w365, AVD, Citrix) Devops


Responsible for design, deployment, management, and support of VDI, XenApp, Windows365, Azure VDI, and Netscaler. Experience in IGEL is preferred. Needs to have automation and integration experience with the latest AI technologies such as Power Automate and Copilot. Extensive experience of all Workspace infrastructure and their inter-dependencies is integral to the success of this role. Must have deep knowledge of all basic technologies as well as Windows365, Azure, XenApp, XenDesktop, Power Automate and Copilot. You will also interface with various IT teams, project managers, vendors, and business leaders to ensure alignment with business requirements and technological innovations. Responsible for leveraging emerging automation and AI technologies in End User Workspace.

Relies on experience and judgment to plan and accomplish goals. Works under limited supervision. A large degree of creativity and latitude is required.

Responsibilities

Work with the team on the architecture, deployment, management of Workspace technology deployment/strategy that aligns with the organization’s goals

Extensive knowledge on the architecture and deployment of Windows365 (CloudPCs)

Experience in build and design Azure Virtual Desktop

Knowledge in Power Automate and Copilot technologies to enhance user experience, service delivery and performance

Exposure to leveraging Robotics process automation to streamline End User Workspace processes and deliverables.

Contribute as a subject matter technical expert for all Workspace technologies

Work independently on projects with all teams to meet defined deliverables and timelines

Efficiently troubleshoot/prioritize issues and create a culture of root cause analysis

Work independently and as part of a team to urgently analyze and troubleshoot escalated issues from Tier II

Assist in managing the day-to-day operations of all Workspace technologies

Work closely with all Support teams in problem resolution as well as Infrastructure projects

Evaluate emerging technologies and trends to ensure the organization remains technologically competitive

Continuously develop and update documentation as well as knowledge base articles

Work with team to cross train on all Workspace Technologies

Responsible for application support and development for Citrix infrastructure 7x24

Assist with conducting third party vendor review and analysis

After-hours support rotation and implementation as needed

Qualifications

Knowledge in the build and implementation of Power Automate code/AI to streamline processes and increase productivity

Highly Proficient in Citrix Virtual Apps and Desktops Architecture

Strong background in Azure with a specialized experience in W365 and Azure Virtual Desktop

Experienced in Citrix integration with AWS and Azure

Extensive knowledge in VMware and Nutanix

Experience in the build and support of NetScaler

Comprehensive knowledge of Citrix Cloud and automation around it

Experience in IGEL preferred

Previous exposure in troubleshooting L3/L2/L1 issues systemwide as well as a single user.4

Good interpersonal skills including networking, collaboration, communication, time management, being able to adapt to different audiences, environments, and cultures

Team player and the willingness to lend a hand with any project, big or small

Project Management and Documentation skills

At least 5 years of experience in VDI engineering

Bachelor's degree in Computer Science, Information Technology, or a related field.

Financial Services Experience preferred.


About Universal Technology Solutions:

We aim to revolutionize our client's technology landscape through seamless integration of progressive technology that solve their unique business challenges. We pride ourselves with a deep understanding of our client's industry and aspirations, crafting tailored solutions that propel them towards their envisioned future. We are more than just a technology firm – we are catalysts for innovation and execution.

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