Telemarketing Manager

We are seeking an experienced and results-driven Telemarketing Manager to oversee the nurturing and management of leads, ensuring a seamless handover to the sales team. The ideal candidate will have a strong understanding of data analysis, lead management, and exceptional knowledge of both domestic and international holiday destinations. This role also requires a proven track record of managing large telemarketing teams, delivering training programs, and aligning team efforts with business objectives.

Lead Nurturing and Management:

• Monitor and ensure leads entering the system are nurtured effectively through personalized and consistent follow-ups.
• Analyze lead data to identify trends, opportunities, and potential challenges.
• Establish and maintain a streamlined process for handing over qualified leads to the sales team.

Team Leadership and Training:

• Manage and lead a large team of telemarketing executives, ensuring high levels of motivation and performance.
• Conduct regular training sessions to align the team with business goals and equip them with knowledge of domestic and international holiday destinations.
• Monitor team performance against KPIs and implement strategies to improve efficiency and productivity.

Data Analysis and Reporting:

• Leverage data insights to improve lead conversion rates and telemarketing effectiveness.
• Create and present detailed reports on lead management metrics, team performance, and campaign outcomes to senior management.
• Utilize CRM and other tools to track lead progression and optimize the nurturing process.

Process Optimization:

• Develop and implement best practices for lead nurturing and telemarketing operations.
• Continuously evaluate and enhance workflows to maximize lead conversion and team output.

Knowledge of Travel Destinations:

• Stay updated on the latest domestic and international holiday destinations to effectively guide the team and improve customer interactions.
• Ensure the telemarketing team is well-trained and equipped with comprehensive knowledge of travel offerings to address customer inquiries.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 5–7 years of experience in telemarketing, lead management, or a related role, with at least 3 years in a managerial position.
• Experience in the travel or hospitality industry is highly desirable.

Skills:

• Strong understanding of lead management and nurturing processes.
• Exceptional data analysis and reporting skills to monitor performance and identify trends.
• In-depth knowledge of domestic and international holiday destinations.
• Proven ability to manage and motivate large teams effectively.
• Strong training and mentoring skills to align the team with business goals.
• Excellent communication and interpersonal skills to collaborate with sales and other stakeholders.
• Proficiency in CRM tools and telemarketing software.

• Opportunity to work in a dynamic and fast-paced environment in the travel industry.
• Competitive salary.
• Exposure to domestic and international travel trends and markets.
• A collaborative and supportive work culture with opportunities for growth.