The IIS/ASP Support team will be responsible for delivering support for all Microsoft customers. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.
• Communicate with Microsoft enterprise customers via telephone, email, and other electronic communications regarding problems.
• Analyze problems by using trace analysis, source code, and other sophisticated debugging tools and develop solutions to meet customer needs; may involve writing custom code.
• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
• Write technical articles and sample programs for Microsoft's knowledge base.
Why American Express? There’s a difference between having a job and making a difference. American Express has been...
American Express - Bengaluru, Karnataka - beBee
Want to build innovative, cutting edge automation in a startup like environment backed by the strong infrastructure you...
Amazon - Bengaluru, Karnataka - beBee