Support Engineer



Are you passionate about helping customers achieve more? Do you love working in an environment that encourages you to take risks? Would you like to join an elite and distinguished team? Do you want to help us accelerate our own transformation towards a digital organization?
If so, the Support Engineer position in the Microsoft Customer Service and Support Organization is a unique career opportunity for you!
As Support Engineers, we provide an excellent technical support experience to our Enterprise customers both on premise and in the cloud. From problem identification to full resolution, we own and handle technical customer issues.
At Microsoft, we share knowledge, experiences, and resources to help each other achieve our career goals and grow both professionally and personally. As a member of our team, you will grow professionally through coaching with experienced mentors and over time, you will become a mentor yourself. Mentoring allows you to learn from the experiences of professionals within and outside of your own area of expertise, and to build a network to help find opportunities that can promote your development.
We seek out people from diverse backgrounds and encourage them to approach challenges unconventionally. People who:
• Are curious and intuitive in their approach
• Are eager to tackle complex issues
• Have a fresh and diverse perspective
• Like to collaborate in multicultural environments
• Have a passion for technology and continuous learning
• Have a genuine desire to help people do their best

You will be accountable for providing an outstanding technical support experience to our Enterprise customers. From problem identification to full resolution, you will own and manage your investigation over the phone and Web.

- Be available to take on new customer issues daily.
- Provide support to Enterprise customers, partners, and other engineers.
- Collaborate with SMEs, PGs and other teams to solve customer’s problems
- Investigate the problem by doing your own research and by involving other teams as needed.
- Keep your customers informed.
- Ensure that you provide the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Document your technical work and research in a detailed and comprehensive manner.
- Maintain a proactive approach to customer’s satisfaction, identifying and correcting concerns before they become problems.
- Participate in on call rotation, evening shifts, weekend coverage when needed.


Bengaluru, Karnataka


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