Fault Management Expert



• Provide 24/7 L2 support on relevant elements

• Perform L2 fault and service restoration

• Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.

• Input into Incident Reports and Problem Management

• Update TT with L2 fault information, impact analysis and rectification.

• During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.

• Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary

• Collect and analyses required logs and traces during and post fault investigations

• Support other L2 domain teams in identifying faults

• Develop, maintain and perform L2 Health Checks and scripts

• Develop and maintain L2 technical processes and tools

• Ensure backup of all elements as per Back-Up policy

• Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.

• Review plans and results of IOT, SW release and feature testing

• Review regression test plan, specifications and results for SW updates

• Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change

• Maintain network baseline document set eg life cycle database for all elements

• Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required

• Maintain known issue list/ Risk Register

• Improve optimization of alarms, counters and thresholds.

• Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.

• Review, awareness and approval of CR activity and participate in Daily CR Review meetings

• Usage data collection and control

• Perform System Performance monitoring and analysis

• Provide Operational Acceptance for new elements being introduced into the network

• Provide data for pre-sales support


Chennai, Tamil Nadu


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