Current jobs related to Executives EXL/E/1026218 - Pune - exl

  • Manager EXL/M/1089020

    2 months ago

    Pune, India exl Full time

    Job Description Role/Responsibility • Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.  • Documented monthly/half yearly performance review of Assistant Managers. • Execute quarterly and...

  • Manager EXL/M/1013054

    4 months ago

    Pune, India exl Full time

    Job Description Role / Responsibilities: • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements • Provide coaching and feedback to team members to enable them to improve their performance • Assist new hires such that they are productive on the floor in the shortest possible time frame...

  • Executives EXL/E/1106807

    2 months ago

    Pune, India exl Full time

    Job Description Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Position Overview The primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates to...

  • Executives EXL/E/1087246

    2 months ago

    Pune, India exl Full time

    Job Description Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related visits at the property and managing their contracts. Average Handle Time  Quality Assurance (Finished Product Quality ) Measurement of the customer service representative’s skills Authentication - Measurement of...

  • Executives EXL/E/1087374

    2 months ago

    Pune, India exl Full time

    Job Description Basic Function As an associate / Sr. Associate in Claims Processing, your role is vital in ensuring accurate bill review and data entry items attached on email received in system. Their roles involves in decision making to match the correct bill, review the claim and data entry. This position requires a Lean approach, technical...

  • Executives EXL/E/1104583

    2 months ago

    Pune, India exl Full time

    Job Description Essential Functions Ensure that calls are handled as per standard and defined procedures  Ensure that assigned customer satisfaction, lead generation and efficiency goals are met  Ensure that the quality of customer / third-party interactions is in compliance with pre-defined parameters  Ensure that all protocols are followed...

  • Executives EXL/E/1033874

    4 months ago

    Pune, India exl Full time

    Job Description Basic Function- Handling inbound/outbound calls from the customers Customer service for claims & policy Admin Essential Functions- Ensure the activities are performed in accordance with compliance rules & agreed terms (internal and external) Follow-up with internal/ external customers for information/ query resolution  Any...

  • Executives EXL/E/1023986

    5 months ago

    Pune, India exl Full time

    Job Description Good Computer navigation skills, keyboarding skills Should be familiar with MS Office  Possesses necessary knowledge of business concepts to effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.  Commits...

  • Executives EXL/E/988873

    6 months ago

    Pune, India exl Full time

    Job Description Service Advocates are responsible for working with members who have been identified as having the most opportunity to assist with outstanding issues with the mission of resolving all concerns. The Service Advocate handles inbound member correspondence and looks for areas in which they can further assist the member to prevent future...

  • Executives EXL/E/1100702

    2 months ago

    Pune, India exl Full time

    Job Description Resource would require managing email correspondence in 24/7 working environment. Preferred experience of utilities background and understanding of business writing skills and comprehension of content of email and application onto client system to provide accurate and concise information to Customer and internal teams across locations....

  • Executives EXL/E/1141542

    3 weeks ago

    Pune, India exl Full time

    Job Description Desirable Skills Ability to read and comprehend English language in clear and precise manner Reasoning Skills Problem Solving Eye for detail Technical Skills Good computer navigation skills Typing speed of 25 Words per Minute with 95% Accuracy  Basic knowledge of Microsoft Office, Outlook and Excel Process Specific...

  • Executives EXL/E/1109003

    1 month ago

    Pune, India exl Full time

    Job Description Job Role and Summary The team works for the next website, Sending task confirmation to clients on standard email templates. Complete work as per the quoted timescales Duties and Responsibilities  Complete work as per the quoted timescales Comprehend and action as per instructions received Issues to be flagged on the spot ...

  • Executives EXL/E/1002365

    6 months ago

    Pune, India exl Full time

    Job Description Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited. Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks. Enquiries from international customers relating to orders not received and order tracking and...

  • Executives EXL/E/1137218

    4 weeks ago

    Pune, India exl Full time

    Job Description Good Written & spoken English communication. Ability to handle inbound calls from UK customers. Good problem-solving skills and should be able to take Quick decisions. Should be ready to work from office only, and as per shifts assigned. should be able to respond to customers on email and capture any complaints made 

  • Executives EXL/E/1140916

    3 weeks ago

    Pune, India exl Full time

    Job Description Resource would require managing email correspondence in 24/7 working environment. Preferred experience of utilities background and understanding of business writing skills and comprehension of content of email and application onto client system to provide accurate and concise information to Customer and internal teams across locations....

  • Executives EXL/E/1118283

    1 month ago

    Pune, India exl Full time

    Job Description OSA Is mainly responsible for Qaing and highlighting any issues with regard to stock and creatives that are used in running promotional campaign or Ads on the website . Creation of Ads in shopping bags for the customers, as well as Checking the Creatives and highlighting any issues for its stock before we publish adds to improve...

  • Executives EXL/E/1052066

    4 months ago

    Pune, India exl Full time

    Job Description Ensure that the process transactions are processed as per Desk Top procedures  Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined parameters Ensure adherence to established attendance schedules  Ensure adherence to Company Policies and...

  • Executives EXL/E/1109052

    2 months ago

    Pune, India exl Full time

    Job Description • Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited • Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks • Enquiries from international customers relating to orders not received and order tracking...

  • Executives EXL/E/1136443

    4 weeks ago

    Pune, India exl Full time

    Job Description 1. To work in a blended process, Voice and Email 2. To work on basic excel reports 3. To provide customer experience 4. To complete assign tasks with the agreed turn around time 5. To work with the team to ensure that the team and process targets are met 6. Flexible to work in rotations shift 7. Open to internal movement within...

  • Executives EXL/E/1105643

    2 months ago

    Pune, India exl Full time

    Job Description Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts Average Handle Time  Quality Assurance (Finished Product Quality ) Measurement of the customer service representative’s skills Authentication - Measurement of the customer service...

Executives EXL/E/1026218

4 months ago

Pune, India exl Full time

Job Description

Position Title, Responsibility Level

Advisor – Motor Claims

Function

Operations, Executive

Reports to 

Assistant Manager – Operations

Permanent/ Temporary

Permanent

Span of Control

NA

Location 

Noida - SEZ

Basic Function

This is a complexity level 3 Voice process. The role primarily involves dealing with end to end claims - responsibilities include receiving/making inbound/outbound calls, settling liability, taking action on incoming correspondence/payments and following up on claims for progression until closure

Essential Functions

Ensure that the process transactions are processed as per standard procedures  Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined parameters Ensure claim costs is controlled and leakage kept at a minimum Ensure accuracy of reserves and payments and manage lifecycle of claims Ensure adherence to Company Policies and Procedures Managing calls – both inbound and outbound as well as all other correspondence on claims Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns 

Any other essential function that may occur from time to time as directed by the Supervisor

Primary Internal Interactions

AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required Subject Matter Expert for the purpose of work thread related issues and escalated transactions. QCA for the purpose of feedback and audit Trainers for the purpose of Pre-process and Process training

Primary External Interactions

Customer/Supplier in the UK for claim progression SME / Trainers at the client end for training Exception/ escalation teams at the client end for the purpose of seeking clarifications & answering queries  

Organizational Relationships

Reports To :  Assistant Manager – Operations Supervises :  NA

Skills

Technical Skills

English language proficiency - CEF Level C1-13+ (certified by British council/certified assessor) Previous international Voice experience (preferably in insurance) Good Computer navigation skills Should be familiar with MS Office 

Process Specific Skills

Possesses necessary knowledge of business concepts to effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.  Commits to achieving specific objectives and takes ownership for accomplishing them. Responsible for handling high volumes of transactions. Effectively balances quality, timeliness and productivity standards

Soft skills (Desired)

Self discipline Result orientation  Adaptability 

Soft Skills (Minimum)

Listening and comprehension skills  Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi task, prioritize and manage daily work activities

Education Requirements

Graduate or Diploma holder with at least 15 years of education

Work Experience Requirements

Prior experience in an international Voice process is mandatory

Candidates with prior UK insurance experience will be preferred.