Manager – Vendor Relationship Manager

1 month ago


Gurugram, India Mintskill HR Solutions LLP Full time
Key Responsibilities:

Relationship Management:

  • Serve as the primary point of contact for vendors, service providers and other supply-side stakeholders.
  • Build a strategy to identify and onboard new vendors basis requirement; commercials, coverage; service support; dealer network etc.
  • Build and maintain strong relationships to facilitate effective communication and collaboration.
  • Align service level agreements with vendors on various aspects of business requirements (e.g O and M, TAT etc.), ensure SLAs are adhered to.
  • Periodic review of vendor performance, working jointly with ops and central ops to ensure issues are escalated to vendors for quick resolution
  • Address and resolve any issues or concerns raised by stakeholders-internal and external, in a timely and professional manner
  • Negotiation with vendors to ensure best possible terms and conditions (commercials, extended warranty, credit terms etc.)
  • Create a close loop cycle of customer feedback, internal feedback and getting those implemented working closely with vendors for long-term sustainability of business.
Process Excellence
  • Develop, implement, and monitor process improvement initiatives to enhance efficiency and effectiveness.
  • Identify areas for process optimization and provide recommendations for continuous improvement.
  • Ensure compliance with industry standards and best practices.
Data Maintenance
  • Work with vendors to track the performance through ticketing system Integration of vendor systems with our system to ensure data records are properly maintained.
  • Review of the data jointly with cross-functional teams to ensure actioning and process improvement
  • Maintain accurate and up-to-date records in relevant databases and systems.
  • Ensure data integrity and consistency across all platforms.
  • Generate and analyse reports to support decision-making and strategic planning.
Cross-Functional Collaboration:
  • This role requires high degree of cross-functional collaboration and co-ordination.
  • Regular connect with procurement team to ensure process and end objectives are as per business requirement
  • Working closely with operations and central ops in understanding the various challenges issues, feedback and ensuring vendors are aligned.
  • Collaborate with other departments to ensure seamless execution of projects and initiative
  • Provide support and guidance to team members as needed.
Team Management
  • Guiding, mentoring and leading teams for business aligned goals.
  • Regular review and performance planning for the team

Requirements
Desired Qualifications
  • Bachelor’s degree in Business Administration, Engineering, or a related field.
  • MBA from tier-1 institute
  • 8+ years of experience managing automotive OEMs; charging OEMs; related vendors
  • Strong analytical skills with the ability to interpret complex data and make informed decision
  • Excellent communication and interpersonal skills.
  • Proficiency in relevant software and tools (e.g., MS Office, CRM systems, data analysis tools).
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment
  • Demonstrated ability to work independently and as part of a team.
  • Stakeholder management; ability to negotiate; work cross-functional; strong bias for action and go-getter who can lead teams towards excellence.




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