Technical Support

1 month ago


Hyderabad, India FRUGE IT SERVICES Full time

Company Overview


FRUGE IT SERVICES is a consulting company that specializes in IT solutions. With a team of 50 employees, we provide a wide range of services to our clients. Our company is known for delivering high-quality solutions and exceptional customer service.


Job Overview


FRUGE IT SERVICES is seeking a dedicated and highly skilled Technical Support professional to join our team. As a Technical Support, you will be responsible for providing excellent customer service and resolving technical issues for our clients. This is a full-time position based in Hyderabad, Telangana, India.


Qualifications and Skills


  • 1-3 years of experience in technical support or a similar role
  • Strong knowledge of technical support processes and procedures
  • Excellent communication skills, both verbal and written
  • Ability to provide exceptional customer service
  • Experience in handling international technical support and voice processes
  • Ability to work night shifts as per business requirements
  • Knowledge of customer support tools and software


Roles and Responsibilities


  • Provide technical support to clients via phone, email, and chat
  • Resolve technical issues and troubleshoot software and hardware problems
  • Diagnose and escalate software and hardware issues to appropriate teams
  • Guide clients through product installation, configuration, and usage
  • Document all customer interactions and solutions in the ticketing system
  • Collaborate with cross-functional teams to improve product functionality and customer experience
  • Stay up-to-date with industry trends and technologies to provide the best support to clients







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