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Operations Lead
4 months ago
Group Operations Lead - Abstractions
JBS Lease Administration (Gurugram)
Reporting to: Senior Director Lease Administration
Key Stakeholders: Account Managers, Transition Manager, Clients/Stakeholders and their teams
Direct Reports: Team Leads / Assistant Manager / Manager
What this job involves:
High level of independence
Do you work independently without close supervision? We can offer you an exciting role where you can use this passion to enhance your skills and play an important role in delivering consistent and qualitative Lease Administration Abstraction services for JLL Clients. You will be managing a team of individuals who work on Abstraction aspect of Lease Administration and their Supervisors/Assistant Managers. You will be acting as an Operations Lead for Abstractions and will be accountable for the operational delivery of your team members. At a high level you will be accountable for Operational delivery of Abstractions. A very high degree of independence is required on a day-to-day basis but will be responsible to the Lease Administration Deliveries. Manage administrative and recruitment matters in consultation. Act as the contact for interaction and escalations with the parties related to the delivery of Abstraction services and work closely with 3rd party vendors. You will also have responsibility for directly working with the Head of Operations AMER to ensure continuous performance improvement and sharing best practices within the team and across all regional functions.
Highest qualitative delivery
You will manage administrative and recruitment matters in consultation with the Hub/Regional Operations Leads and Hub Leads. You will manage the team of abstractions and double checkers in JBS. A high degree of independence is required on a day to day basis but will be responsible to the Lease Administration Deliveries. Acting as a mentor and providing guidance when required to all members in Gurgaon Lease Administration Centre. You will act as the primary contact for interaction with all parties to keep the lease administration database current and accurate. You will be accountable for the work done by the Abstractors and Double checkers who manages client abstractions and ensuring Turn Around Time and responsiveness is maintained and met in a timely manner. Ensure our processes and procedures are maintained to ensure adherence with all internal and external policies. Manage/perform ad hoc projects/tasks to ensure clear communication on progress and timely completion of all assigned tasks. Work closely with internal Stakeholders to resolve any escalations and take corrective and preventive measures. As a Operations Lead, ensure operational activities are performed within the agreed and stipulated timelines. Actively encourage an environment that supports teamwork, cooperation, performance excellence and personal success.
This position is responsible for managing all aspects of lease administration. This will include managing various team of Lease Admin, portfolio reviews, management reporting, planning/ tracking and monitoring of all the resources in JBS LA team. To be actively involved in performance metrics – KPIs i.e. Quality, TAT, and Productivity. Also the focus would be on accurate abstractions and keeping the client database current.
Additional responsibilities
Contribute to team meetings, actively support other team members. Maintain respect for other staff at all times. Regional business relations and stakeholder communication. Deliver excellent customer service. Build and develop effective relationships with key stakeholders and be comfortable communicating across all levels. Accountable for Abstraction staff (analysts, senior analysts and assistant managers, Managers) who perform Abstraction services. Able to transition and implement start up accounts independently. Able to provide solutions and strategies for client needs and concerns. Able to understand the balance between the scope of works, the clients want and needs, and the productivity required for profitability. Providing strong leadership to reporting line and managing expectations within the team (performance, compensation and promotion). Responsible for the contract and fee structure and monthly billing process. Other tasks requested by management.
Sounds like you? To apply, you need to have:
Impeccable expertise
We’re looking for University Graduates/Post Graduates or equivalent work experience in lease administration. A PMP / MBA degree is preferred. A minimum of 10 years’ industry experience required either in the corporate environment, third party service provider or as a consultant; Strong attention to detail; Knowledge of real estate leases and accounting would be useful; Demonstrated ability to maintain and manage accurate data; Demonstrated ability to prioritise work within tight operational and financial deadlines; Good interpersonal skills to operate as a pro-active member of a small core team; Positive approach to meeting clients’ needs; Experience in using a property management/lease administration system. Should be able to work with and report to multiple point of contacts and multiple projects at the same time. Strong team management and project management skills including project planning.
Immaculate knowledge
You should possess sound computer skills in Microsoft Office (MS Excel, Outlook), Strong Project Management Skills, Excellent Verbal and Written Communication Skills, Strong organizational and interpersonal skills, Demonstrated ability manage a team and prioritize work within tight operational deadlines, Readiness to change, receptivity to new ideas, able to provide solutions and strategies for client needs and concerns when required, Attention to details, high degree of workplace ethics and integrity. Able to Demonstrate Resilience: Should be able to deal with day to day stress and effectively manage self and others’ emotions, Strategic Thinking and Networking: Develop workable solutions and strategies. Diligence: Persistent in efforts, practice care and caution in job with solution-oriented approach.
Avid Reader and fast learner
If you have an interest in Reading, strong comprehension and paraphrasing skills, clarity on Lease Administration concepts, then this job is a perfect match for you. This job involves Critical and Innovative thinking, effectively manage self and other emotions, Self-motivated and a strong team player and delivery of the work in tight operational deadlines. We are looking for a candidate who is highly responsible and accountable and work with least supervision.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
