Sales Solution Specialist- Advisor

Job Role - Sales Solutions Specialists -
Job Grade - Marketing Analyst – Advisor
Global Marketing and Customer Experience India COE

About the role:
This position manages and leads a team of professionals in support of the FedEx sales force and corporate initiatives. Responsibilities include: strategic planning, analysis, process/project management development, sales enablement education, creating and implementing customer solutions and/or corporate initiatives using the complete family of FedEx products and technologies available, developing professionals while creating an effective organization in support of company goals.

Job Role - Sales Solutions Specialists  - (Marketing Analyst – Advisor

Job Grade -

Global Marketing and Customer Experience India COE

"Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

What your main responsibilities are  :

Job Specific Information

The advisor of Solutions, Sales Support, position will lead a team responsible for reducing the complexity of the back-office experience by removing barriers to Sales productivity. Specifically, this role will manage the end-to-end processes related to new account setup (NAS) and the Customer Hierarchy Tool (CHT) for Sales. The Sales Support team will be responsible for leveraging online research tools (such as Hoovers) and other internal FedEx systems (such as eSOT and CHT) to maintain accurate customer definitions for FedEx customers. The team will also use systems such as ECAM, 1Source, and SABT to establish new accounts for Sales. Additionally, the team will manage the intake of work using iSell Case.

The Advisor will be accountable for both modernizing existing processes and creating new ones to maximize team efficiency and productivity. This position will be asked to leverage QDM to design and improve standard operating procedures; ensure processes are standardized and audit compliant; and lead the development of measurement protocols to gauge the progress and performance of the Sales Support team. Furthermore, building strong partnerships with various stakeholders including Solutions, Pricing, Credit, and Sales will be a key part of this job in order to ultimately deliver the Purple Promise to Sales and our customers.

The Key responsibilities of this role are:

• Managing communications: Acts to ensure the timely flow of information upward and downward through the cascading mechanism; actively encourages individuals to contribute their ideas and viewpoints; calmly provides direction in dealing with critical issues
• Communication skills: ability to communicate and collaborate with professionals and leadership both within the business and in Sales; communication may also involve interacting with customers
• Talent planning: Accurately evaluates skills and knowledge required by the team; assesses gaps between actual and required team profiles; formulates plans to build (develop) the required skills and knowledge to support team performance
• Attention to detail: work will involve following multiple steps in a process where failure on a small detail could lead to a negative customer and Sales experience; attention to detail is a critical success factor for this work. Must have focus on team maintaining and adhering to detailed SOP’s and timely audits.
• Process oriented: experience leveraging QDM is desired along with an ability to operationalize processes and document SOPs
• Systems Thinking: having a curious mindset and taking a holistic approach to analysis that recognizes the way the parts of a system interrelate and how work fits within the context of a larger system
• Learning agility: ability to learn and teach others to work in multiple and sometimes complex systems
• Change Management: Customer Solutions is an organization that continually adjusts to meet the needs of our Sales teams.  The ability to embrace and lead others through change is critical to our continued success as an organization
• Commitment to task: ability to manage a varying and sometimes unpredictable workload as Service level agreements (SLAs) will need to be maintained regardless of the change in the amount of work
• Results oriented: ability to establish and measure levels of success that result in a reduction of corrupt selling time and a positive customer experience

What we are looking for

Key skills needed for this role:

• Minimum 7-12 years of experience as a Team Lead / Data Analyst or similar role
• Must have worked in Sales Support functions
• Understanding business context
• Data Analysis
• Insights generation

Behavioural:

• Excellent Business communication and articulation
• Quick learner
• Sense of ownership
• Ability to thrive in a fast-paced work environment where productivity, efficiency and quality define success.

• Good to have :

  Technical:

• Visualization (PowerBI, Spotfire, tableau, Qlicksense, etc.)
• Python
• SQL

• Qualification :

• MBA / Bachelor's Degree/equivalent in business, finance, economics, computer science, engineering, or related field.
• Minimum Functional Experience: Out of 7-12 years of experience minimum Five (5) years’ experience in measurement and analysis, quantitative business problem solving, operations analysis, sales or marketing analysis, and/or knowledge management.
• Advanced skills with business software.
• Proven ability to plan and work on multiple major assignments concurrently.
• Demonstrated ability to successfully lead analytical teams working on major business issues.
• Knowledge of third and fourth generation computer language

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.