Senior customer support

1 month ago


Hyderabad, India Gamut HR Solutions Full time

Company Overview


Gamut HR Solutions is a leading HR consulting firm that specializes in helping individuals find the right job opportunities. With a team of dedicated professionals, we provide personalized career guidance and support to our clients. We have 2-10 employees and are committed to providing a positive and inclusive work environment.


Job Overview


Gamut HR Solutions is seeking a highly motivated and experienced Senior Customer Support to join our team. As a Senior Customer Support, you will be responsible for ensuring customer satisfaction by providing exceptional support and resolving customer issues. This is a full-time position based in Hyderabad, Telangana, India.


Qualifications and Skills


  • Minimum of 4-6 years of experience in a customer support role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and prioritize tasks effectively
  • Good knowledge of customer support software and tools
  • Attention to detail and accuracy
  • Ability to work in a fast-paced and dynamic environment
  • Previous experience in a leadership or supervisory role is a plus


Roles and Responsibilities


  • Handle incoming customer inquiries and provide prompt and accurate responses
  • Resolve customer complaints and issues in a professional and timely manner
  • Generate satisfaction and loyalty by going above and beyond to meet customer needs
  • Maintain a high level of product knowledge to effectively address customer concerns
  • Collaborate with other teams to ensure customer satisfaction and overall success
  • Identify and escalate priority issues and trends to the appropriate department
  • Contribute to the improvement of customer support processes and procedures
  • Assist in training and mentoring junior customer support team members







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