Senior customer support
1 month ago
Company Overview
Gamut HR Solutions is a leading HR consulting firm that specializes in helping individuals find the right job opportunities. With a team of dedicated professionals, we provide personalized career guidance and support to our clients. We have 2-10 employees and are committed to providing a positive and inclusive work environment.
Job Overview
Gamut HR Solutions is seeking a highly motivated and experienced Senior Customer Support to join our team. As a Senior Customer Support, you will be responsible for ensuring customer satisfaction by providing exceptional support and resolving customer issues. This is a full-time position based in Hyderabad, Telangana, India.
Qualifications and Skills
- Minimum of 4-6 years of experience in a customer support role
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Good knowledge of customer support software and tools
- Attention to detail and accuracy
- Ability to work in a fast-paced and dynamic environment
- Previous experience in a leadership or supervisory role is a plus
Roles and Responsibilities
- Handle incoming customer inquiries and provide prompt and accurate responses
- Resolve customer complaints and issues in a professional and timely manner
- Generate satisfaction and loyalty by going above and beyond to meet customer needs
- Maintain a high level of product knowledge to effectively address customer concerns
- Collaborate with other teams to ensure customer satisfaction and overall success
- Identify and escalate priority issues and trends to the appropriate department
- Contribute to the improvement of customer support processes and procedures
- Assist in training and mentoring junior customer support team members
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